Carlos and Jonah, were friendly and knowledgeable with helping me on my recent purchases there.
Toni Moya
Sep 25, 2022
I Was at first happy with my purchase but then when I realized that the girl that sold me my phone was probably lying to me about not knowing when the new one was coming out just so she could make the cell that sort of irked me but hey what can you do
Zacharia Herrera
Sep 21, 2022
Thank you for all your help today carlos! I love my new phone and you made it so painless to switch! Apple needs more employees like you👍
The repair takes about 30 minutes once started. It costs $79 on average. The time the repair actually gets done depends on your appointment time and how many repairs are ahead of you.
(Form Apple technician)
I don't understand your question... you asking if I can replace your iPhone 12 while you wait?? I'm not an employee of Apple sorry
My beach ball is spinning/stuck on a new MacBook Pro, installing a software instrument, its floze in spin mod......what do I do to stut it off? Nothing is happening.... Glen
Glen Neff | Feb 1, 2022
Antoine Fernandez | Feb 1, 2022
Have you tried clicking the apple logo on the top left corner of the Mac. That should force it to quit the installation of the program. Or press option command and ESC. Real easy to uninstall the reinstall.
My MacBook Pro appears to need a battery replacement. How long will that take and how much?
N Hop | Feb 1, 2022
Anthony Ruiz | Feb 1, 2022
Idk how much it'll cost exactly but definitely will take 30 minutes or longer at least depending on how busy they r..
Yes. Due to covid restrictions apple uptown is taking in only on appointments, till 2 weeks ago. I am not sure about the current status. Please check their website or talk to customer care.
My iPhone 8 stopped working to the point that is doesn't even power up. I was told it may be the mother board and they don't have the capability to repair it to get with Apple.I never backed up to cloud can stuff be save? Can You all look at it?
I just purchased an iPhone 11 yesterday at the Uptown location and I am unable to receive email also my Apple ID password that I set up is not working. Every time I put in my password it states is incorrect.
Connie Spuhler | Sep 29, 2020
Maranda Shorty | Sep 29, 2020
Or go to www.appleid.apple.com
does this store do repairs i have apple care on my phone. do i just walk in or do i have to set up an appointment? it’s free if i have apple care right?
kim trang | Sep 29, 2020
Joe Hollingsworth | Sep 29, 2020
They do repairs at this location, and you definitely want to schedule an appointment before you arive.
where can I purchase a refurbished iphone unlocked
in good working order?
katie Dunn | Sep 29, 2020
JAMES HOEFERT | Sep 29, 2020
Amazon sometimes, pawn stores or facebook sales.
Just want to know the price range if I were to take my daughter iphone6s to have them repair it?? Her screen went black said it was a hardware problem, so I was told to the retailer we purchase the phone from..
I have a pair of Powerbeats and the ear hooks are messed up dose anyone know if they can replace the hook
Julian Esquivel | Sep 29, 2020
Donaven Davila | Sep 29, 2020
They should be able to. I'd suggest setting up an appointment and depending on when you got them they might be able to replace them
How to disable icloud from another phone
Nathaniel Begay | Sep 29, 2020
Jacqueline Anslow | Sep 29, 2020
You need to log-in to the icloud and remove the phone from the settings.
Bring phone and icloud owner to store for removal help.
Does the apple store have the iPad available for 329.00 today?
Anthony Rael | Sep 30, 2019
Goofy T | Sep 29, 2020
Y yes it dos just go down ther and c or call
Can the beats x battery be changed?
Alyce Holmes | Sep 30, 2019
Arnold Engstrom | Sep 30, 2019
I don't think you can access the battery.
My IPhone 6+ got the black screen, in case you ask I did the hard reset the screen is still black, it works but all it show is just black screen. If there is a cost to be repair how much would it be and how long would it take?
Maui | Sep 30, 2019
Nyeisha M | Sep 29, 2020
Have you tried recovery mode and iTunes? Sounds like a software issue.
How much would it be if my iPhone XR has a black dot on the left hand corner and but my screen is not cracked it is perfect not cracked at all
Dezaray Benavidez | Sep 30, 2019
Guadalupe Murillo | Sep 30, 2019
You need to go in the store they need to check your phone first
Do you have a Firewire dongle
for an older Mac Air in stock? I need the
9-pin Firewire 800 (1394b) to HDMI
dongle. It's about $30.
Steve Plimpton | Sep 30, 2019
Carla Ortiz | Sep 30, 2019
You probably would be better off going online, maybe Amazon?
I've tried everything proposed on forums and on the web to free up space on my iPad and I just can't get to where there is enough. The "other" category is by far the largest chunk and I cant reduce it. Can the support techs at an apple store help?
A Google User | Sep 30, 2019
Jenn Walter | Sep 30, 2019
Yes they can it would be easiest to set up an appointment
Yes, I believe so there's always a class being conducted when I've gone into the Apple store. However I'm not sure if they have different classes like for computers, phones, watches etc.I would think Apple would have an online schedule for their classes you may want to check.
How much to replace the screen on my iphone 6 plus?
Rhianna Szczesiul | Sep 30, 2019
Miguel Catano | Sep 30, 2019
I'm not sure but you can ask
I need to schedule an appointment to fix a broken screen. How and where do I do that. How long does it take and how much does it cost
SOL MAN | Sep 30, 2019
San Man | Sep 30, 2019
Go to apple warranty website and schedule appointment from there.
My daughter locked my son's iPhone 6s . He seems to have forgotten his password . Do you guy's unlock it and how much dies this cost? Thank you!
Brenda Cano | Sep 30, 2019
San Man | Sep 30, 2019
There are numerous ways to retrieve that password or reset it. have you tried any of those? try calling Apple's support number.
I have a message on my iphone "Invalid SIM" and the phone doesn't take calls, has stopped uploading some apps, and won't text to people who don't have iphones. What's up with that and what do I do?
It has nothing to do with the charger... The micro USB part on your Kindle fire is coming loose and it's not getting a good connection. You can get a new Kindle fire at Best Buy for 50 dollars starting off and they work their way up in price.. good luck
Yes, they do, if it's not in warranty you will have to pay for whatever the issue is. I go to the Apple store quite a bit. Can I ask you what the problem is on the computer and how old it is
They might have you send it to the offshore facility and the price I usually a flat rate of about $400 I think for them to open it and see what's wrong then the real pricing begins depending on what they find
Apple doesn't sell the iPhone X anymore. Only the XS, XS Max, XR, iPhone 8 and 8+, and iPhone 7 and 7+. If you want a X i would look at a carrier such as Verizon or ATT to find one.
Can you fix a disabled iphone7
Duane Scaresthehawk | Sep 30, 2018
Isaac Nevarez | Sep 30, 2018
Yes all you need to do is connect your iphone to a laptop/computer download the itunes app open the app then force power of your iphone hold the buttens untell oyur laptop/computer. Says restore or reset choose restore then let the loading prosses Finnish then it it will be enabeld
I have iPad How much do you charge need battery?
Bobby Montano | Sep 30, 2018
Felisha Sena | Sep 30, 2018
For my husband's I Phone it cost $159.00 but you would have to call them to find out how much it costs for a Ipad.
I need a new screen for my Iphone 7. How long will that take and what is the cost?
I don't know my apple id and when I attempt to get a new one, it says I have to enter the old one. Do I have to go to the apple store to fix this problem?
A Google User | Sep 30, 2018
Dick Sauls | Sep 30, 2018
No. Online tech support can help
can you do a walk in at any time for a screen replacement
lucas Marquez | Sep 30, 2018
Sean Allen | Sep 30, 2018
Yes you can. Its expensive as hell if you don't have Apple Care
I have beats studio wirless head phones and where they fold in broke how much would that cost to fix nothing electrical Thanks👍
Angel Sanchez | Sep 30, 2018
Dick Sauls | Sep 30, 2018
Sorry,they don't do.
My insurance replacement iPhone 7plus broke a Mont after I purchased. So I'm out two phones and need my texts for legal purposes. My wife I'm in a divorce with changed Verizon account ihave no access. my screen didn't break but went blackcany fixes?
Lucien Prostano | Sep 30, 2018
Randi Walter | Sep 30, 2018
Contact Apple
I updated the Uconnect system in my 2014 Jeep Cherokee and now my iPhone 5 won't connect to the bluetooth system. Help please
Dorene Baca | Sep 30, 2018
Dick Sauls | Sep 30, 2018
You should call tech. Support. You can however get some help in the store
You will need to wear a purple shirt and bring $100, walk up to the help desk SAY NOTHING, and leave your phone and the 100 dollars. Come back the next day and everything will be fixed.
How do I know when my iPhone battery needs to be replaced?
Susan Latham | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
When it feels like you need to charge it too much.
If I buy an iPhone 8+ as a gift in Abq can my daughter pick up her phone in an Apple store on the east coast where she lives?
Jan Gill | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
You can call that store directly to set that up.
Can i trade in my android
Amberly Munoz | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
Nope, you'll need to go to a service provider's store to trade in an Android.
Yeah I have a question- what affiliation does Michael Malakhov have with Apple?
Eric Kilczer | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
No idea. Weird cause you'd think I'd know the guy.
How do I set up an appointment with a tech specialist at the apple store. Everytime I call all I can get is a virtual agent who wants to help me with the impossible (for it) right now
Sa'ida “SaSa” Thomas-Bevoni | Sep 30, 2018
Randi Walter | Sep 30, 2018
Email them then go from there.
Can you replace batter is iphone?
Shelly Meyer | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
Yes, make an appointment with the Apple Genius Bar.
Where can I get a battery for my iPhone 6
Anna Drummond | Sep 30, 2018
Robert Malakhov | Sep 30, 2018
You can make an appointment with the Apple Genius Bar or find it online.
Have to make a Genius Bar appointment to find out.
Does anyone know when they will start honoring the discount for new batteries on 7+ and do you have to do it at the Apple store or at your phone carrier?
Lynne Blake | Sep 30, 2018
Rbqanstxqu | Sep 30, 2018
Asking your carrier to replace the battery on an Iphone is like asking a horse to fix a merry-go-round. He will try his best but mostly he will just be terrified.
Can a person hack your phone while sitting across from you if they know your email and phone number? Can a hack delete or change the number of your contacts,make your phone except an apple update? How is that done?
Jill Singer | Sep 30, 2018
Armando Romero | Sep 30, 2018
A hack isn't as cinematic as TV would otherwise have you think. It takes plenty of prior knowledge about something to figure out how to break into it. Short answer, no. Be sure, however, to be preventive by not using unencrypted public networks, not accepting unsolicited Bluetooth connections, and carefully reviewing an email before opening a link or attachment. These are weak points by which an attacker can drop a malicious payload programmed to do its designer's bidding.
I need an appointment today. I have an Iphone and is not working.
Maria Gonzalez | Sep 30, 2018
Brent Bolen (None The Wiser) | Sep 30, 2018
Good luck with that. The wait was 6 and a half hours when we went.
The waitlist is a 2 step process. They'll initially place you on a 1-2hr wait list, at which time you'll be notified via call or text to return to the apple store. An associate will then ask you to take a seat and you'll wait another 1-2 hrs for the service requested. It's definitely an all day event.