The waitlist is a 2 step process. They'll initially place you on a 1-2hr wait list, at which time you'll be notified via call or text to return to the apple store. An associate will then ask you to take a seat and you'll wait another 1-2 hrs for the service requested. It's definitely an all day event.
There are plenty of associates to help but it will definitely take a couple of hours if your problem is at all complex.
A bunch of people in there everyday.
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