Enterprise Rent-A-Car

Robert H

So with a explanation of why I gave such a low score you must first understand dynamics. I try very hard to give an unbiased opinion but Enterprise has created their own mess by not following certain criteria they could/should have taken into account. First with the Pandemic. Accounts for car rentals bottomed out because nobody was renting cards, flying on planes or traveling anywhere. Then came the return. Now with ( still an observation ) that Coronavirus still present the US has tried to bounce back for a Full return. In between those times Enterprise sold an over abundance of vehicles at below cost prices to unload used vehicles to the public. And now the conclusion. The mess Enterprise has created is even BIGGER than before. People have rental needs and no vehicles to rent. Even if you have a reservation it does not matter. They cannot fulfill the order of supply & demand. It's understandable. But now do you know the customer are not Happy with the company? Well they are. So chalk it up to Observation of what not to do next time. Thank You and Hopefully the review helps.

Tim Ashby

Was a bit disappointing...service was not welcoming and no space in the office area, car was not up to Enterprise standards. I have had many great experiences with Enterprise in the western Maryland area and the quality has never been disappointing.

Sarah sabri

They charge me so much for not filling the gas tinge to a certain point I will not rent any car from them anymore.

paul dimaio

I rent a SUV Suburban style every year and pay the same way every time. I ordered a SUV in person about a month ago! They call today and said I had to pick it up in Christiansburg. So I go to Christiansburg but they won't let me have the car because I use a debit card not a CC card, even though this is exactly how I pay every year. Now I have no way to get to Florida tomorrow with all the teens. No warning ! Nothing. I couldn't pay cash I couldn't show proof of insurance, I couldn't turn over the title to my car, I couldn't use someone else's credit card, I couldn't write a check! Terrible