Sprain Brook Manor Rehab

Emma Neff

My grandmother was sent here and all I can say is, it was absolutely disgusting in there. From then staffs behavior to the area in general it was not good for my grandmother and was a terrible experience. I am writing this review as a warning to those interested in this place. The workers were disgustingly rude to my family and treated my grandmother with no care or general understanding of her issues. I truly cannot think of one good thing to say. Horrible!

Lejla Krasniqi

This place is the worst! My grandfather was brought here and was treated horribly. The nurses don’t care about the patients and claimed my grandfather dealt $10,000 dollars worth of damages and didn’t even tell us what he broke. That means the nurses were not watching him properly. Also he is a frail old man and it’s impossible for him to break that much stuff. They are lying just so they can get more money. I’m sure more horrible things happened while visitors weren’t there. They sent him back to us in a staff members personal car after we said we couldn’t pick him up due to it being late and my aunt being unable to drive. When they sent him back they kept his clothes! When my grandfather came home he behaved very well and didn’t cause $10,000 dollars worth of damage. They’re just lying for money 🤷‍♀️.

Adi

This place absolutely disgust me, I had my grandmother here due to being weak and frail from her fight from leukemia. She had been staying there for over a month and despises it. The faculty has been abundantly rude just for asking for jello because that’s her favorite snack. There are many other situations like how she needed help getting out of her bed but they simply replied with “it’s not that hard”. it’s disappointing how they would treat their patients like this. The place is horrible as well, the smell of trash everywhere was astonishing, I didn’t know how the patients put up with it. This smell belongs in a dumpster not a rehab center.

Fatmire Krasniqi

My father in law was in this community for just about 2 months. He has been suffering from dementia and we were unable to care for him due to constant falls. When he was transferred to this community from the hospital it was nothing but a disaster. The staff was very unprofessional and rude. I received a call from 4 administrators demanding I pick him up, it was 6 pm at night and I was unable to do so. When I said I was unable to and i could do so tomorrow they said absolutely not and that we were lucky they weren’t charging us for the 10,000 dollars worth of damages he causes. This was a first for me and I couldn’t believe how I was being treated. When I asked if any transportation could be arranged they said yes. To my surprise he arrived home at 7:30 by a staff member in his personal car. I really could not recommend this place at all. It was an absolute nightmare and they are a shame to call themselves a senior community