Sheraton Augusta Hotel

Cris Brown

Today is July 18, 2022 and I am LITERALLY writing this review from the Sheraton on Stevens Creek Road in Augusta. We were here for a family reunion. The lock on my room didn't work...the carpeting is disgustingly dirty, there is NO ICE in the vending machines, the toiletries bottles are empty and the outsides of them are dirty. The shades don't work. The furniture is outdated and filthy! If the furniture isn't new at least let it be clean. The "breakfast" is a joke. There are two very large holes in the parking lot. The phones don't work,...I want to go on and on. After speaking with a member of the staff, I learned that the new owners of the hotel live in California and do not visit or check on this place at all. I learned that the staff is working without pay sometimes, (so I think as a result of that, not much gets done.) The staff did try to be accommodating but this place isn't far from being a glorified dump. The new owners should be ashamed but they won't be because this is all about the money for them. You can tell by the way they treat their guests.

Jonah Miller

We live in town but wanted a weekend away from the teenagers that rule my house. The room was clean and in order, the staff was friendly. There is wear and tear in the building that should be addressed but I understand that it's not supposed to be a five star resort. My only real gripes with my stay was that the hot tub was out of order and the club lounge was only stocked with bottled water. They had two oranges in a bowl and a tea/coffee area. No snacks or extra beverages. I travel a lot for my job and stay almost exclusively at Marriott hotels. I have titanium elite status with them and expect great service. This is the most empty club lounge I've ever seen and I traveled doing government work durttbe height of COVID. I'm kinda unhappy about the stay really and wish it had been different.

Verified Hotel Guest

Positive: The location of hotel is very good. Overall cleanliness was good. Designer toiletries. Small nightstand no room for Cpap. Dim lighting in room and bathroom. Need LED BULBS...less electricity! Negative: There was only ONE room available at 3pm with a king size bed. A handicap room on first floor. The shower curtain hung twelve plus inches from floor. No fan in bathroom caused steamed mirror. No iron. Only one adequate height chair to eat from.

Nefertiti Rosa

Was excited to spend the night in Augusta after attending a family function but that was short lived once we checked and made our way to our room. The room was very dirty. Carpet was filthy, walls were dirty, and everything in the room was covered in dust. There was no water in the room. Ice machine was broken. So disappointed considering the price. A remodel is severely over due. Just plain disgusting.