Hilton Orlando Buena Vista Palace Disney Springs Area

Category: Hotel in Lake Buena Vista, Florida

Address: 1900 E Buena Vista Dr, Lake Buena Vista, FL 32830, USA

Phone: +14078272727

Reviews

Erwin Oberthaler

Sep 28, 2022

Great hotel complex, brilliant adaptation to the existing hurricane, great food and friendly staff, what more could you want? Recommended!

Stacy Bodette

Sep 27, 2022

Pro - staff was kind, nice restaurant/bar near the lobby with nice views of the property, and lazy river at the pool. Cons - we are Diamond members with Hilton and got put up in a outdated room (not in the main building) overlooking an alley way with trash cans. No fitted sheets on the bed. Leaking shower. Furniture, carpet, showers are outdated. So disappointed in this hotel and would not recommend.

Norah Chehab

Sep 26, 2022

The hotel was good but the food selection isn't great. Can't get fries without buying a meal for example.

Howard Walmsley

Sep 24, 2022

AVOID BOOKING THIS LOCATION; NOT HOSPITABLE I am a Hilton Diamond Member and I Stay in Hiltons nearly every week of the year. I plan my first personal vacation of the year, a honeymoon. I call Hilton Orlando Buena Vista Palace Disney Springs and have to cancel my vacation because of tropical storm Ian which is projected to turn into category 3 hurricane during my stay over the entire state of Florida. They said no, you must cancel 5 days in advance to be allowed to cancel. I told her we would not be adding to the states ability to safely evacuate the state during a state of emergency so cancel us anyway. I do not recommend this hotel. Hiltons are usually very respectful, but this privately owned location should be avoided at all costs. They do not care about HIMAN safety, and knowing force guest to stay regardless of the dangers. So my first memory about my wonderful marriage is Hilton Orlando Buena Vista Palace Disney Springs and their cheap value on customer service and accommodations. Reminder folks, you are a hospitality business with no hospitality. I would not risk your money by booking with them. FYI: Disney had no problem rescheduling our reservations nor did Southwest Airlines. No penalty, no fuss, no muss. We will be rebooking this trip, we already have Disney world Tickets, we will still fly southwest, and we will still addend Disney World, after the hurricane, but, Hilton Orlando Buena Vista Palace Disney Springs will never see us.

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Questions & Answers

Do they do anything special for honeymooners?

Nashelly Leos | Sep 30, 2019
Nashelly Leos | Sep 30, 2019

We are checking in March 24.

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Are there mini fridges

Allison Davis | Sep 30, 2018
George Gleason | Sep 30, 2018

Yes but no microwave oven

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are there refrigerators in rooms

Lynn Walton | Sep 30, 2018
Deborah Young | Sep 30, 2018

Our room had a refrigerator, check the setting though, as our leftovers froze, lol

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We are coming for my husband’s birthday can you do something special for birthdays that always remember at ur hotel ??

Gurpreet Kaur | Sep 25, 2022
Translux USA | Sep 25, 2022

We a luxury chauffeur driven service. We be glad to transport you and your husband to your hotel.

Does the hotel provide transportation from airport to hotel ?

Gurpreet Kaur | Sep 22, 2022
Enoch Nath | Sep 22, 2022

No. They do Shuttles to Disney.

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Can you tell me what type of soap, and hair products are provided by the hotel?

anna warawa | Apr 2, 2022
REGINALD BELLAMY | May 2, 2022

Crabtree & Evelyn

how much is parking

Carl Amato | Apr 2, 2022
Lucci Luciano | Apr 2, 2022

$22 self parking and $30 valet parking per day. I skipped this by not renting a car. the bus takes you back and forth from each Disney park until 10:30pm. Uber from airport is around $40 .

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Hello, I am looking to stay here. As we won t be travelling with a car I was wondering if it is OK to order drinks and some grocerys via Instacart to the hotel/room?

T F | Apr 2, 2022
Susan Byram | Apr 2, 2022

I didn't go this year my daughter and her family went but she ordered a lot of stuff from Walmart food and chips and sodas and watering thit's modern things that they would want to take as a quick snack into the park and it worked just like clock work

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Out of all the views pool/resort/springs and epcot fireworks which is the most worth while. Are they better or worse during the day/night. I don't want to end up with a view of a car park for 20 mins of fireworks a long distance away.

JENNIFER WISEMAN | Mar 3, 2022
AARON HEROLD | Mar 3, 2022

The view from my room on the 19th floor was amazing and I could see Magic Kingdom, EPCOT, and Disney Springs all from my balcony. It's worth the extra charge for the Resort Park View

What time does the pool close at night, my husband and I would get in around 8p on the October 14th.

Kaley Arsenault | Sep 29, 2021
Helen Williams | Sep 29, 2021

11pm

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What is on 37 floor?

Alex’s Adventures | Sep 29, 2021
Hilton Orlando Buena Vista Palace Disney Springs Area | Sep 22, 2022

Hello, the 27th floor is the top floor and is used for meeting & event space.

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Does this Hotel have breakfast options back open?

Ray Mullings | Sep 29, 2021
Brianne Moschera | Sep 29, 2021

Yes, but it's not the usual buffet they used to have. It's very limited but still good.

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I booked a king Disney Springs View and was wondering what floor they’re generally on?

Blaize Jenkins | Sep 29, 2021
Hilton Orlando Buena Vista Palace Disney Springs Area | Sep 29, 2021

Thank you for your inquiry, Blaize. Our Disney Springs View guestroom are located on floors 8 through 26. Should you have any further questions, please let us know. We look forward to welcoming you!

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I saw that this hotel will be opening on October 1st. Will the shuttle be running to and from the Disney parks as well at that time?

Stephanie Tanski | Sep 29, 2020
Hilton Orlando Buena Vista Palace Disney Springs Area | Sep 29, 2020

At this time we anticipate our theme park shuttle operating on a modified schedule. We will have more details as we get closer to reopening.

Closest grocery store?

Jodi Berstler | Sep 29, 2020
DarkBandit14 | Sep 29, 2020

Not sure but it's a walnart

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Have any HHonors Diamond Members received an upgraded room?

Mike | Sep 29, 2020
David Cummings | Sep 29, 2020

I have received and been offered an upgrade.

Are HHonors Diamond Members treated any differently at this Hotel, like free room upgrades or parking or breakfast?

Mike | Sep 29, 2020
Jeanette Heideman | Sep 29, 2020

The Diamond members will get free upgrades if available, Diamond members get to breakfast vouchers for every morning of their stay. regardless of how many rooms they have and how many people that have this is the Hilton policy you get just to breakfast vouchers and that is for the Diamond member and one guest. parking is still going to be charged even to the Diamond members of but you can charge it to your room key and get points on that as an incidental just like you charge any of your meals to your room key and you get points for your meals as incidentals. Anytime you're staying at a property you will want to charge everything to the room key to get points for your whatever incidentals whether it's meals resort fees parking the gift shop.

Good afternoon, can I reserve a room for 2 adults and 2 children under 11 and 6 pay for it as well and additionally bring a baby and ask for a crib? ... I need to know

Claudia Gonzalez | Sep 30, 2019
Isaac Velez | Sep 30, 2019

If babies do not pay

Is parking only paid self or valet? How much if it is

Jeremiah Johnson | Sep 30, 2019
Robert McGee | Sep 30, 2019

Valet $30/night and self parking $22/night

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can you go to the resort pools without actually staying at the resort? My family wants to go swing by the resort this week! Before planning a trip to this place...

Reina Lee | Sep 30, 2019
sam yono | Sep 30, 2019

You could, but it all depends on the resort of they have you scan your card to unlock the door.

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Are there pool towels available at this hotel, and if so, is there a charge? Going in August and getting excited! Thanks all!

Ian Bashforth | Sep 30, 2019
Indie Brutus | Sep 30, 2019

Yes there's towels and free of charge...

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Is there a lazy river with the pool (pictures are hard to tell)

Jana Mirrilees | Sep 30, 2019
Andi Gallunder | Sep 30, 2019

Yes

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Is there a convenience store near the hotel? With soda, cereal, milk, snacks?

Robyn Brown | Sep 30, 2019
Frank Gamby | Sep 30, 2019

Yes. As the others have said, there is one on level 1 of the hotel with all of those things and more. In addition, within 2-4 miles there are several other options.

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Does the hotel have laundry facilities to wash our clothes?

B & A Lambevski | Sep 30, 2019
Samuel G Exner | Sep 30, 2019

Yes, self service laundry on the 2nd floor

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Do they have connecting rooms. Ex 1 king bed room connected with a inside door to a 2 double bed room?

Kristen Arnold | Sep 30, 2019
Susanne Edske Henriksen | Sep 30, 2019

There is a door between the rooms there is a lock on it

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Are the swimming pools heated?

Mary Jackovac | Sep 30, 2019
Brandon Oelkers | Sep 30, 2019

Yes the pools are heated to keep them warm for use through the winter. This is from the hotel's faq page: Are the pools heated? Yes. We adjust our water temperature according to the weather so that it’s perfect year round! Enjoy cool and refreshing waters between 78°F (26°C) and 82°F (28°C) during the summer months, and stay warm with temperatures between 85°F (29°C) and 89°F (32°C) when it’s chilly outside.

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I went 2 years ago in Christmas and I'm going again in Christmas I remember there used to be this cars that will take you in your luggage from the parking lot to the hotel if you parked far do they still do that I would like to know

Freddy Sanchez | Sep 30, 2019
Brandon Oelkers | Sep 30, 2019

I was just there and they were doing that with a larger sized golf cart. Id imagine they would do it with a vehicle in the winter months.

Do they have a shuttle that can drop and pick us up from Edison restaurant in Disney springs

Paul Dunwell | Sep 30, 2018
Manuela Garcia | Sep 30, 2018

There is, although it will drop you off at the other end of Disney springs (toward house of blues). The walk from the hotel is really short (5-10 min) and you'll arrive at the Rainforest Cafe end.

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How long does it take to get from hotel to the parks on the park shuttle?

Natalie McMyler | Sep 30, 2018
r reeves | Sep 30, 2018

Depending on the park, 15-20 minutes. It's arrival times for the ride back that are more random than I preferred. (Especially when standing in pouring rain at the Transit Center).

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Can you catch shuttles or buses from here to the Disney parks, and back too?

Aly H | Sep 30, 2018
Kevin Reeves | Sep 30, 2018

Yes, their bus service runs every 30 minutes to each Disney park.

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Shuttle to disney water parks?

Cynthia Hopper | Sep 30, 2018
Lori Abramson | Sep 30, 2018

No, but you can go to the Ticket and Transportation area & catch a bus.

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How much does it cost to rent a cabana?

F. Brad Graves | Sep 30, 2018
T Walker | Sep 30, 2018

Nice hotel, but everything located near Disney is pricey. Chairs included. If you're creative and want to save, you can purchase what you need nearby (food, snacks, adult and kiddy beverages, music and chairs - if driving) to enjoy your experience. Don't stay by the pool. Go find Mickey and friends.

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I will stay at the hotel this month. I wonder if you have a product delivery storage tax?

Guilherme Reis | Sep 30, 2018
Samuel G Exner | Sep 30, 2019

A coworker shipped me a book while I was on my honeymoon out here, and there was no delivery fee or storage tax. However, I was very forward about picking up my package and ended up getting it directly from David at FedEx as USPS dropped it off.

Plan to disney. Is it shuttle bus available to Disney and airport?

Jiayi Zhu | Sep 30, 2018
Kate Davidson | Sep 30, 2018

No airport service but yes to shuttles to the disney parks

Hello ... I'm going to be there in the end of May. I'd like to know if it is possible to deliver an order there at the hotel so I can withdraw in May If yes how, can I proceed ? thank you very much.

Shigueru Watanabe | Sep 30, 2018
Hilton Orlando Buena Vista Palace Disney Springs Area | Sep 30, 2018

Thank you for your inquiry. Yes, guests are able to ship packages to the hotel in advance of arrival. Please be certain to note on the shipping label that you are a future guest of the hotel, so that our parcel receiving team will know to hold the package. All packages are handled and stored by FedEx Office, located on property. Please note that FedEx Office charges handling fees on all packages. For details on costs please call 1-800-GO-FEDEX.

How much does it to park

Billy Williams | Sep 30, 2018
Chris Ross | Sep 30, 2018

18$. Valet 24$.

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Is breakfast included.

Alexandria Carrasquillo | Sep 30, 2018
Donna Herfurth | Sep 30, 2018

If you are A Hilton Gold or Diamond member, you will receive a card for your and one other guest for each day. It is for a fee continental breakfast and you can upgrade to a full buffet, which includes made to order omelets, eggs, several meats, grits, oatmeal, cheese, etc for $7.00. It's an awesome deal, because the buffet alone is over $18.00.

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Does the hotel charge for guest parking ?

Bette Mcclain | Sep 30, 2018
Debbie Ryan | Sep 30, 2019

Its oct 2018...self park 18.00 a day. Valet 24.00

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Room service hours?

Rodrigo Abdala | Sep 30, 2018
Anthony Abate | Sep 30, 2018

11 pm

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Is breakfast free

Monty Romain | Sep 30, 2018
Franklin Markley | Sep 30, 2018

Breakfast is free if you are a gold or Diamond Hilton member and have selected this option instead of points. Otherwise there are a variety of options for breakfast including a very nice breakfast buffet. You can also go to the coffee shop and select muffins and breakfast drinks but they are a little pricey.

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Is there free parking?

Rich Fiege | Sep 30, 2017
Cesar DeSouza | Sep 30, 2017

No, the self park is $10,65 per night. As 09/05/2017.

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