Dollar General

Rose Walker

I have walked through this location and reviewed it's layout many times. While the employees are nice and friendly they do come up lacking when it comes to management material. I have witnessed isles that are barely accessable due to stock making it a challenge for customers to shop. I have also witnessed certain managers that don't take enough pride in their job to be in management positions while other managers spring to the challenge to try their best to ensure customer satisfaction as well as trying to bring some sort of order to the store that continues to appear to be in a chaotic mess. In time this Dollar General Store has great potential to become a great place to shop for it's customers, but as of right now they still need to get their act together even if they need to bring in a seasoned team of workers until they can get their feet up on the ground and running as well as they should be. I will continue to visit this location periodically, sending my reports to the main head. During these random visits I do hope to see some improvements in the store's appearence, upkeep, and staff. My suggestions are: 1. Clean up the store isles. At their present state they pose a hazard not only to store staff, but to customers as well. 2. In the employment selection, perform better in-depth interviews with potential hires. 3. You tend to dismiss hired staff that makes every customer feel like their needs are important and their wants reasonably searchable. If a staff member can't locate an item they don't just brush it off dismissing the customer. They ask a co-worker or a manager who might know if that item is in stock or is carried by the store at all. An employee having been off work for a certain amount of time may not know that the store carries something new that arrived during their absence. On several occassions I heard a cashier tell a customer that the store didn't have a certain item to which I took the customer to the side and lead them right to the item the cashier told them the store didn't have. 4. Repair the men's bathroom. Many times I've stood guard at the Ladies bathroom door for different gentleman who were rather embarressed to have to use the women's bathroom. 5. On many occassions I've visited to find empty shelves while restock carts filled to the top have been blocking isles. Customers can't buy the items if they are not placed out on shelves to purchase. 6. The parking lot is broken. Yet there have been no repairs to this problem. No customer wants to come to a parking lot where their car may be hit with pieces of broken asphalt or their tires punctured by the same jagged edges of broken asphalt. Not to mention it runs down the appearence of the outside of the store. 7. Cashiers need to learn to be curtious but also well minded to the fact that there are other customers waiting to check out and go. If there isn't a line behind your customer checking out a small conversation is acceptable, but when you have more than one customer keep the conversation polite and limited to move along the customers that may have other places where they need to be on time. Some of the customers that you get are truckers who are on a tight schedule. They can't be forced to wait while you talk over Party Plans for the next upcoming PPV Event. 8. Being that this particular Dollar General Store is on a major highway I would suggest the main branch give some thought to the truck drivers of America that stop by to grab a quick snack, drink, ect. Those trucks do take up alot of room in the parking lot. At this current time the area that they choose to park can be dangerous to other customers coming in the parking lot. As I came into the parking lot late one evening I came into the back end of a log carrier truck that had no red flags tied to the over hanging of the load that he was hauling. Truckers coming off the highway are potential customers too. 9. Staff dress codes. While most of the staff look well presented to customers, there are still a few that slouch in dressing.

Jamie Rathbone

We live close to this store and it's pretty convenient for us. Not to much out of state traffic unless we just pick good times to go. Lot of decent groceries and I roll my own cigertte s and they got a lot of different things. Friendly folks work there.

Jeneen Conway

Very unhappy that employees are NOT wearing masks. Aisles are so full of goods you cannot get by anyone without coming within inches. Everyone is friendly, however, safety is most important. Masks should be mandatory for employees.

Colin Lasley

This particular store was, at this time, stocked well, clean, larger than expected, and friendly. There is another store nearby and is always very disorganized. It's hard to beat Dollar general for convenience when there is always one around the corner. This store appeared to have anything General you need. We paid 50¢ for a small bag of cheddar popcorn. It was good.