Audi Lakeland

T R

Purchased a 2022 new vehicle and got bluntly scammed with unwanted warranties and unexpected extra charges that was clearly declined multiple times thru out the sale process. Zane (sales) said the value was for down payment. Came to realize the value was for an optional theft protection warranty and Audi road assistance. I also got charged for my 2020 trade in, after 20+ days in their possession. Simply because they delayed to send pay off check to Audi financial. Christian Paul (sales manager) communication skills is on fight-flight- freeze, with careless and out of context reading and comprehension skills/reply’s. After weeks of communication with Tony(dealer manager) and Christian, both with abundance of empty promises, nothing was resolved. Taking both L’s: Lesson Learned. Never again.

Majken Harrison

Zane Thomas was amazing. He helped us make the best decision for us. Extremely patient and answered every single question. I couldn’t be happier with his Customer Service skills. Because of him, I’m part of the Audi family.

Danny Gonzalez

I didn't purchase a car at Audi Lakeland but I had to make an emergency stop there thinking I had a nail in my tire. The gentlemen in the service department were extremely helpful and friendly. They got me in/out quickly without missing a beat. I'll definitely be going back there if I need any service. Thanks fellas!

Lynn Baker

We love working with Zach! This is our 2nd Audi.