360 Federal Credit Union

Shane Redinger

Megan West is a terrible employee. Nothing but rude and disrespectful to her members. I go into the office in Windsor Locks to complain and tell them I want to cancel my account, the branch manager Peter said he’ll happily cancel them. Didn’t want to apologize or try to retain me as a customer. He was happy to let me walk with my four accounts. Never do business with this company. Unless you want headache after headache after headache. Even when we took our auto loan out initially. We had to drive 30 minutes to the Enfield branch because they were better at customer service than this terrible branch in Windsor Locks. They don’t care about their customers at all

Amanda Onochie

Do not bank here. Rarely do I write negative reviews but after this experience, I have to agree with those before me. My concern stems from the incompetence* of their representatives. I communicated my situation with the same representative (Tiffany) 4 times if not more during a 4-5 week span. I made payments & arrangements. Though we were in verbal agreement at the end of each conversation [when I would provide a recap & next steps], she would call the next week claiming that the protections I requested (and she agreed to) were nonexistent. She even laughed at one point claiming that I had faulty recollection of what she said. The next set of calls followed suit. Don't bank here. *speaking to true definition of the word not rep's intelligence.

Krystian Rom

I selected this credit Union waiting for help after having a bankruptcy two years ago. The credit card I applied was declined. They are not perfect. But they can be better. They declined the credit card. While other bank approved a loan car over $18K. The credit score is the same for everyone. Ridiculous 🥴

Joseph Pham

(DO BETTER)I have been with the bank for 15 years recently I went to go get a mortgage from them and it seems like they can care less. Spoke to 2 loan officers neither one return my calls in a timely manner or at all. When I spoke about the kind of mortgage I would like they told me I could not get it instead of telling me that they did not offer that product and leading me somewhere else as to get the loan that I am looking for. 1st I tried reaching out to David Capone who never ended up returning my calls. Then I was in contacts with Is Bill Crowley Who I spoke to once about getting my preapproval for a mortgage that I thought was my only option. Overall I'm very disappointed with their mortgage department, the banking side of the business has never done me wrong. I think they can do better than they did for me I would like to see them turn is that kind of customer service around for the better.