Red Lobster

lauren blazer

We order often online because we're very busy individuals and enjoy the convenience of our favorite restaurants being delivered to us. We have used numerous delivery services..Those to whom we won't mention. However, this is our first time ordering from Red Lobster via delivery service. And when our order was delivered it was very much less than adequate. So we contacted the third-party delivery service that put us in contact with the local Red Lobster... And we were surprised that we got to speak with the general manager.... Long story short, the manager was so upset with how our order was placed and received; he took it upon himself, to personally deliver our updated order which was absolutely up to par and exactly what we expected.... I could not be more impressed and satisfied with the customer service that Mike the General Manager provided us.. He went above and beyond anything that we would have ever expected...He personally saw, that our order was correct and that customer experience and service was first and foremost. We couldn't be more impressed with the way the situation was handled . He went above and beyond to ensure customer satisfaction.... This will leave us always going back to that restaurant because of what he did. Red Lobster is very lucky to have a general manager like him.... I have posted before and after photos... Mike has set a standard for restaurant customer service.. Thank you. Edit 3 years later. We yet again, had a bad experience with a 3rd party delivery service. But the General Manger and the staff at this Red Lobster turned the experience around. I can't express the gratitude and appreciation for such a generous staff. They are 100% about customer satisfaction and experience. If I could give more than 5 stars I would. 🌟

Jafeth Gonzalez

First time and last time I'm eating at Red Lobster. The shrimp and Lobster was okay. The rice was inedible, as it was crunchy and under cooked. While waiting for my food, I could overhear two employees constantly complaining about their manager. Very unprofessional to do so around customers.

Justin Grant

The waitress was super cool she kept us filled up on drinks which alot haven't done she was very fast at it super friendly food was good lighting was dark felt like I could take a nap food is expensive there it used to be packed now not alot of people r in there eating

Melissa Bell

Great serves, amazing and friendly staff. We had a party of 7 and everything was done right. With 3 steaks ordered two rear and one med. well and perfectly cooked. The Long Island iced tea with on Point.