Lang Stone Co

Amanda Miller

Rudest drivers on the road

Amy Gramke

They went above and beyond to help me thru a difficult situation caused by another stone company. Their patience and understanding along with their commitment to make me happy has brought the joy of building my house, to life!

Joann Donahue

About 4 weeks ago I posted a comment regarding my experience with Lang Stone. Although it is easy to post something negative, I also feel strongly about posting something positive, especially when the company has gone above and beyond; to correct the situation. If you read my first post, then you know what I am referring to. However, I am here to tell you that people become life-long loyal customers when something goes wrong and the company works hard to fix it. Not only did the President call to apologize, but he offered one of the company’s owner (5th generation Lang Stone family member), to meet me personally and correct the situation. WOW! Although, I have postponed renovating my bath and kitchen at this time, I can honestly say that Lang Stone has a loyal customer for life. If I need any countertops, I will definitely contact them.

Joann Donahue

In the process of renovating my kitchen and two bathrooms. Working with a contractor that referred me to Lang Stone on 5th Avenue. Made appointment to pick out granite countertops for the kitchen, and two bathrooms. Upon entering the store, the salesman seemed rushed and in a hurry. I felt that I was not a valued customer and also felt that there were preconceived biases expressed towards me! When I would ask a question and explain what I did not want as it relates to patterns, I was constantly referred to the “value line”. When I asked about a different line, I was I informed that anything with the name - Caledonia (can’t remember exactly the name of the stone), was expensive and again referred to the value line. The salesman took me into the warehouse only to show me larger slabs of the same “value line”. He then took me outside; only show me the value line in different lighting. When I informed the salesman that I had color patterns in my car that may assist in making a decision, he gave me a flyer for Stone Mart and informed me to take my color scheme there. My meeting lasted all of 15 minutes. I entered the store excited about the possibilities, only to leave the store feeling humiliated and profiled! I contacted and informed the Contractor of my experience and vowed never to return to Lang Stone again!