Simonton Windows & Doors

Nasim Shamsaei

We purchased 13 Simonton windows in the first week of April. We live in San Diego, CA. After 12 weeks of waiting, we received them. Once we installed 3 of them, we immediately reported this faulty material to the company. We reported to them that both Installed and uninstalled windows are extremely stiff and they don’t glide at all. After numerous emails about the stiffness of the windows and how much we are worried about the ETAs, their first reaction was to blame it on installation. Then they told me that the manufacturer is aware of the problem and that their technician can fix it based on the manufacturer’s instructions. Their technician came to our place after 8 weeks. He reported to them that our windows are too heavy and too stiff. They said he couldn’t make them work based on what the manufacturer told him. He can fix it in other ways. It has been 2 weeks since he was here. We are still waiting for them to run a quality test BUT they don’t have the equipment for it and their service department needs to purchase it! It has been 10 weeks of nothing. We are living in a time that if we want to place an order for any other windows will take more than 10 weeks. Our project is on the air. DO NOT PURCHASE SIMONTON WINDOWS. THEY ARE NOT OPERATING AND THE COMPANY DOESN’T CARE AT ALL. (I can show our correspondents with this company to any party that needs to see them)

Louis Leet

You have to be kidding me-asking my opinion before I explore ANY of the site. Of course I hate it.

Michele Rusher

I went through Home Depot and had window series 6100 and 6500 installed throughout my residential home. When I purchased my windows I was informed that double panel windows will cut out the noise level which is the only reason I purchased the windows. I can hear every noise including birds, cars, lawn movers, people talking outside and etc. If I could give the windows a rating of 0 I would.

Reso-Jon

They do not honor their warranty, return emails or answer their phone.