Ashley

Scott Yoder

They have superior service & products. All the major furniture stores sell Ashley Furniture. They don’t have my salesperson Tosh. Highly recommend

Kyle Sturgeon

It has been well over a year and we still do not have a working couch. It's like nobody ever communicates with each other inside this entire company and the 3rd parties they use are incredibly incompetent and understaffed

Michelle Sese

EDIT: Laughable update: my couch was finally delivered 9 months later BROKEN, and they wont be able to fix it until 9/19/22. Ive waited FOUR AND A HALF MONTHS TO HAVE IT FIXED. They wont prioritize my service request even though Ive WAITED AN ENTIRE YEAR FOR A WORKING COUCH. Also, they never showed up for the 9/19 service call. DO NOT BUY HERE. My whole experience with Ashley has plummeted since the moment they took my money for a couch 8 months ago. They give unreliable updates on when delivery is expected. Their customer service text line dodges questions about their cancellation process and keeps from giving any specific status on your order. Instead they try to placate with you with the old “Well you could go somewhere else but youll just be waiting longer!”. Finally get told its ready to be delivered but I only have TWENTY FOUR HOURS to respond or theyll “reallocate” my items to the NEXT CUSTOMER. Oh, and Ill have to pay a fee. Well, that seems totally fair. So we tell them we are ready; they schedule delivery for A WEEK LATER. It’s laughable at this point. Im given an estimated time of 1 pm - 4 pm. I call the delivery line at 4:10. Im told Im delivery 11 and theyre at 8, delivery will be around 5 pm. Well its 7:50. No couch. Delivery call center is closed. No response from text line. And. Still. No. Couch. Update: I get a auto-text at 8:21 that delivery will be in approx 10 min, only for the dispatcher to call me (wait, I thought you were closed?) and say theyll be there closer to 9:30. Couch delivered 10:20 pm. Now, I dont blame the delivery guys. I blame the carelessness of the scheduling department. My experience with them has turned me off entirely from this place. I hear Bobs Discount Furniture is better.

Ana Ortiz

They actually leave you alone.