Address: 21085 Salmon Run Mall Loop W, Watertown, NY 13601, USA
Phone: +13157820867
Sunday: 11AM–7PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Nathan Peck
They said that they couldn't fix my phone
Roy Hillyard
They have what I need
Greg LeClaire
Workers need to learn what they are selling. Bought a flip phone with the warranty. I was told the warranty would cover a crack in the screen. It did not happen. Spent $900 on a phone that lasted a few months.
Steve P
Great store. Assistant manager Patrick is very helpful!
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You need to add them as an authorized pickup person. Calling 888-BESTBUY with your order number or if you made the purchase online, go back online, edit order, add a friend's and family person. The store does not have people who answer the phones, it will always go to the national call center. Sending someone with your ID is NOT going to help, just annoy the person you sent because they won't be able to pick it up.
Face masks are required, six ft. distancing, they sanitize each register after customer use. They also regularly sanitize the displays daily, if not multiple times in a day.
If you ordered it online for an in-store pickup, you should be able to call the location to see if it's ready. If you ordered it online to be delivered, it typically takes a few days to a week depending where it's shipping from. Delivery is usually done via UPS or FedEx. You can get more information from Best Buys help chat on their website.
They don't, but there are a few places in the mall that an handle most simple repairs. Cracked screens, bad charging ports, new cases and screen protectors etc.
Always best to call them.
Usually Best Buy can help if it's a newer television or you have a warranty. Try the helpline there. If that doesn't work you could try calling the company that made the television to go through troubleshooting with them. Good luck!
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