Chipotle Mexican Grill

Lynda Young

I visited on the 14 of May. The food was good my only complaint is the 2 counters need to be cleaned off from time to time. The 2 Young ladies down to the register should take a second and clean up some of the things they dropped on the counter. It does not look good.

Ashley Carter (FabEllis)

Today was by far one of the grossest customer service experiences I have ever had. Out of all of the Chipotle locations in Greensboro, this is usually my preferred location because the food is generally fresh and my order has always been correct. I've been going to this location for a few years and I came here today because I couldn't get what I wanted via delivery. It had to be pickup only. My order was placed and set to be ready by 1. I arrived at 1:03 and it wasn't ready, but that wasn't a problem. I stood and waited for a bit then decided to sit down. There was a young lady waiting as well. This is where it all went left. The young lady and I both appeared to be waiting for an order. A Chipotle associate comes to the young lady and asks her name then proceeds to check on her order. She comes back and gives her an update. The associate looks at me and doesn't acknowledge me. Strange, but OK. The young lady gets her food and leaves. I wait another five minutes then stand up. The man at the register asks what I need almost in an annoyed tone. I tell him my name and that I'm waiting for my order. He then says he doesn't have an order with my name. He checks the system and says it has to be remade. No apology or anything. I don't get my order until 1:21. He hands it to me. Again, no apology or anything. I go to the car, check my order and see they forgot my queso. I go back in and let him know. He checks my receipt, has someone make it all while he proceeds to ring another customer up first. He then hands me the queso and STILL doesn't apologize or anything. It felt like I was treated with disregard because I was Black. All of the associates who disregarded me and the young lady that was helped were Caucasion. It was so rude and disgusting. You all don't have to worry about me returning.

Crystal Sultanov

I was reading that this location was way better than the one off wendover ave. I decided to give this location a try. I ended up waiting in line for about 15 minutes to be told they don't have brown rice. I do not eat white rice at all! You would think they would have backups of brown rice considering it's a Mexican grill. First experience going to this location was horrible. I ended up driving to burburiotos and they had excellent service on spring garden street. The guys were nice, gave great portions, listened to what I was tell them. Skip out on chipotle there over priced bowls are not good. You're better off paying 8$ and some change for a bowl filled at barburitos. I won't be coming to Chipotle again.

Amber Baldwin

When I tell you I am sick of this store, I mean it! I order from them often, out of convenience, and my order is incorrect more times than not! I guess the smart thing to do is just spend my money elsewhere. Today, I ordered via the app for delivery and received someone else’s food. They just keep getting worse. Typically when I order via the app, I’m waiting at least an hour and my order is always missing something— whether it’s something not in the bowl or if I’ve ordered a drink and just not gotten it. If I have to spend my hard earned money, the least you can do is care about how you’re packaging orders. What if I had an allergy to the food I received? Careless stuff like this can easily get food places sued. I’d leave 0 stars if it were an option.