HarborChase of Dr. Phillips

Dane Weston

My wife is in memory care at Harbor Chase of Dr Phillips, and I have taken an apartment in Independent Living there to be nearby and assist with her care. We have been residents here since July 2020, and have seen the impacts of new facility growing pains and the pandemic on services here, which were sometimes less than outstanding. During the first half of 2022 the efforts of a new Executive Director and Memory Care Director brought significant improvements, and care and services were what you would expect in this first class facility. But both have now left for greener pastures, and service has declined some. Waiting to see whether the replacement leaders can regain some of the previous progress made. Four stars, and right now trending slightly downward.

Sandra Atwood

Our family can't say enough good things about HarborChase staff and residents. To say they went above and beyond is an understatement for our situation. My in-laws (father-in-law with physical limitations and mother-in-law with dementia) were scheduled to move into an Assisted Living apartment and the day before the move, my father-in-law had a major heart attack. The schedule to move in was very fluid based on the discharge date from the hospital for my father-in-law. With only hours notice on a Saturday, the appropriate staff were at the front door to receive us. To compound the situation, my mother-in-law was more suited for Memory Care than Assisted Living. Once again, staff made the necessary last minute arrangements for her to be received in Memory Care for night two. The next five weeks were spent with staff responding to my father-in-law's adjustment which at times was very challenging (not as compliant as he should have been). After two emergency meetings in a one-week time span to talk through how we all can help him, it was decided to move him into Memory Care to be able to 'always be with his wife of 62 years'. Once again, staff stepped up to make sure everyone (residents, residents' family and staff) was happy and safe on a couple of days' notice. Thanks to all staff at HarborChase of Dr. Phillips (especially Darrel W., Natalia I., Millie C., Tamiria LJ., Mortrez B., and Ken) for moving mountains for the Atwood family!!

Justyna La Pay

Requested a tour and the person in charge was incredibly unflexible (I requested her help for an appointment after 4pm) with scheduling and unhelpful. This place is considerably more expensive than other options in the area. The lack of professionalism and difficulty I was presented with during the "sale" call was disappointing. If this is how they treat potential customers, I can't imagine how they treat guests.

Robyn Curry

Independent Living here is wonderful and the perfect mix of residents starting in their 50's. We've met a lot of new friends through the abundance of activities and social gatherings. Each staff member knows you by name which speaks volumes for their attention to each resident and individual needs. As for the food, 5 star...no complaints. We even have our special evening cocktail named after us and served as soon as we sit down! Now that's pretty special!! I hope you enjoy your experience as much as we have.