Maryland Energy Assistance

Category: Association or organization in Baltimore, Maryland

Address: 1731 E Chase St, Baltimore, MD 21213, USA

Phone: +14103966406

Opening hours

Sunday: Closed

Monday: 8:30AM–3PM

Tuesday: 8:30AM–3PM

Wednesday: 8:30AM–3PM

Thursday: 8:30AM–3PM

Friday: Closed

Saturday: Closed

Reviews

BT 2k

Sep 23, 2022

Sometimes there is more shame in where you go for public assistance than it is actually to suffer silently and wait for services to be offered. The OHEP institution at this location has programs that many families need but the climate culture inside that building and the environment in which the employees maintain and operate is very discouraging and off-putting. At best, consider yourself lucky if you get the services you need and it is done so with the level of professionalism and courtesy, without the subjectivity of the employees that work there.

Arc

Sep 21, 2022

Very disrespectful hang on customers when u call like who wants to be on the phone for a long period of time then get hung up on ridiculous

TaNeya Anderson

Sep 12, 2022

IT IS REPRESENTATIVES DELIBERATELY HANGING UP ON PEOPLE..LIKE AFTER YOU SIT ON HOLD FOR AN HOUR OR MORE..YOU FINALLY GET A REP..AND THEY HANG UP ON YOU KNOWING YOUR GOING TO HAVE TO WAIT TO GET BACK THROUGH..ITS SAD ESPECIALLY WHEN YOUR IN A CRISIS..IVE BEEN HUNG UP ON 3 TIMES TODAY..ALSO OTHER DAYS...I TRULY DO NOT UNDERSTAND HOW A HUMAN CAN DO ANOTHER HUMAN LIKE THAT...GOD IN YOU KNOW WHO YOU ARE..IF IT WAS YOUR FAMILY IN CRISIS..YOU WOULD WANT A REP..TO DO THEIR JOBS..THAT THEY ARE PAID TO DO...A SUPERVISOR SUPPOSED TO HAVE CALLED ME BACK SO MANY TIMES..NDNOW MY CASE HAS BEEN DENIED...IM ON HOLD NOW TRYING TO EXERCISE MY RIGHTS FOR A LOCAL HEARING..BECAUSE ITS NOT MY FAULT MY CASE WAS DENIED AT ALL..I HAD A REP ONLINE..EXPLAINED TO HER MY SITUATION..SHE SAID..HOLD ON LET ME SEE WHATS GOING ON..ND I KNEW SHE HAD HUNG UP..SHE KNOW WHO SHE IS..SAD JUST SAD EXCUSE FOR A BLACK FEMALE PERIOD...I HAVE ALL MY DOCUMENTS, EMAILS,PHONE CALLS..FROM..MAY 9,2022...I STAY ON TOP OF MY IMPORTANT THINGS..THIS THE FIRST TIME IVE EVRR BEEN DENIED...BECAUSE THEY DIDN'T PUT MY INFORMATION IN....

Dawn “Dottie” Merchant

Sep 7, 2022

Friendly staff & quick process when you bring your documents.

Thanks! Your review is awaiting moderation.

Questions & Answers

How do I get in contact with a case manager for my case?

Jamia Campbell | Sep 30, 2018
Ramona Moorebaker | Sep 30, 2018

I called the office ,7 times and I never received a return call. I visited the office and I never got the help I needed

Read More

What time do i have to be there

Antoinette Brown | Sep 30, 2018
Petrina Booker | Sep 30, 2018

By 8 or 830 in morn

Read More

Will energy assistance help if your bill is in collections already

Harlem Steps | Sep 30, 2017
gino pitrelli | Sep 30, 2017

It will help even if turned off

Read More

If my service is off abd energy assistance pays it how long does it take to come on

Tina Nelson | Sep 30, 2019
leah jones | Sep 29, 2020

How long did it take for u

I applied 10/5/17 for energy assistance she it be applied to my account soon

Dana Brooks | Sep 30, 2018
The Loney’s | Sep 30, 2018

I applied around the same time and haven't seen nothing either

Read More

Do you help with a old bill

Roslyn Boston | Sep 30, 2018
Lavonne Crudup | Sep 30, 2018

You don't have to call. There hours are "I think from 8:00 or earlier to 5:00 for sure. They are very efficient, patient and kind especially Mr. D. Green

Where else can you go to get help with your bge bill

Karen Lyde | Sep 30, 2018
Michelle Marcum | Sep 30, 2018

Where Can I go to get help with my water bill

Read More

What do I need copies of to send with application

Mary Poteet | Sep 29, 2020
Wayne Phillips | Sep 29, 2020

Social Security card, drivers license or Md. state id., paystubs, or proof of income and recent BGE bill/turn off notice if sent.

Read More

Can I get energy assistance this year if I already did last year

Keith Wynn | Sep 30, 2019
Debra Moore | Sep 30, 2019

Yes

Will energy assistance help if your service off .and how much do your bill have to be for them to help

Alison Nickens | Sep 30, 2019
Good Hearted | Sep 30, 2019

Yess they will help if your service is off,It can be any amount there just give u a certain amount towards it but its worth it. Plus continue paying something on it though ok

Read More

You can apply on line i did with the francskin center on w 23rd street they responded too.

Toni Warren | Sep 30, 2018
Quionna Silver | Sep 30, 2018

Where can I go if they close on friday. Need help fast.

Is they open wedsnday nov 22 2017?

Sherita Turner | Sep 30, 2018
Romina Campbell | Sep 30, 2018

Yes

Read More

When are the Grant funds applied

Noor Deen | Sep 30, 2018
phebe smalls | Sep 30, 2018

When you go you have to first fill out an application usually they allow you to see someone and if you are eligible you are given an extension but they urge you to continue paying on your bill but the grant is applied to your bill in an couple of months if they are turned off they generally call the company and arrange to get your lights on. I hope rhis was helpful

Why have My Application has not. been Accepted.I Drop Off My Complete Application and Documents on 12/5/2020.I Also Had A Turn Off Notice for 12/30,BGE Inform Me The Turn Off Is Still Valid..

VERONICA MARTIN | Sep 29, 2021
Trinity Aadya | Sep 29, 2021

Same here the only thing I can say to kinda put u at ease is remember we in the middle of a pandemic so I assume no one in Maryland should have to worry about being in the dark. Not to mention between Jan and Mar they not suppose to be able to shut nobody off.

Read More

How do I the online application?

Yinka Olaide | Sep 29, 2020
ŚŤŔÁPŚĨŔĔ MČĎĨŃĞĹĔ | Sep 29, 2020

You have to go to the myDHR website create an account then you can fill out the application online

How do I get them on my phone

Clifton Brendel | Sep 30, 2019
Wanda Harris | Sep 30, 2019

Look it up online they open up at 8 am

I moved in the county bout a week a gap can I still apply in the city at the Charles street location.

Shanita Rogers | Sep 30, 2018
Romina Campbell | Sep 30, 2018

York Rd

Read More

What is the fax number to energy assistance on 27th street Baltimore Maryland

Karen Davis | Sep 30, 2018
Arnetta Cordelia | Sep 30, 2018

Wouldnt take a chance faxing my info though they never get it!!! They even admit themselves that faxes get lost or trashed and never put with applications....

Read More

Are funds still available

Emily fox | Sep 30, 2018
Leonard Richardson | Sep 30, 2018

Things went the way they're supposed to simple

Read More

Are you open on Wednesdays

Shelia phillips | Sep 30, 2017
Octavia Skipwith | Sep 30, 2017

Yes

Read More

where can i park

Shant'e Gilbert | Aug 30, 2022
Psych Salley | Aug 30, 2022

Pull up

I dropped my requested additional Info off over 20 days ago , how long does it take to process

Brian Gomez | Jun 1, 2022
Yvette Ànderson | Jul 1, 2022

So am i. My application has been in pending status for months. I never had this problem before the pandemic.

Read More

why have I been on hold for 0ne hour listing to the same song? then it rang like someone answered..then it went back to playing that song again... twice

Chrisanda Jones | Jun 1, 2022
Ramona Johnson | Jun 1, 2022

You have to let it ring someone will answer eventually

Read More

Does anyone know the fax number to them bill needs to be paid asap

Freddie Duvall | Apr 2, 2022
Gloria Johnson | Apr 2, 2022

For bslto city or county

Are they still open.

Latasha Curtis | Dec 3, 2021
HyGhKlass work | Dec 3, 2021

Yes you have to fill out application outside and put it in a box

Do you need appointments to go in person

Carolyn | Sep 29, 2020
P'chezNCreme' Johnson | Sep 29, 2020

Idk. Cll #

Is there a online application

Elaine Wilson | Sep 29, 2020
OmoLade Ola | Sep 29, 2020

Yes, there is.

Its seems like they never answer i would go in person

Theresa Gonzalez | Sep 29, 2020
Cheryl Pelzer | Sep 29, 2020

In person is the best way to go.

Read More

Do anyone know if they help u with housing .apart from energy assistance

Alison Nickens | Sep 29, 2020
Marcia Harper | Sep 29, 2020

We are able to give you a list of our resources for housing assistance as well as water assistance, once you come in and apply. Just inform the worker, of what services/assistance you need, and they will assist you accordingly.

Read More

How long does it take to get energy assistance after you sign up

Richie White | Sep 29, 2020
Marcia Harper | Sep 29, 2020

Our location, on Chase Street, processes applications from all other centers in Baltimore City, with that being said, the time frame from first applying to recieving funds to your account is between 30-45 days.

Why doesnt anyone answer the phone??

Jessica Rodgers | Sep 29, 2020
Tavon Tobin Sr. | Sep 29, 2020

This place lost my paper work three times terrible

Read More

Does the program help waive your security deposit with bge.

Mia March | Sep 30, 2019
Theresa Gonzalez | Sep 30, 2019

Im not sure call them and ask on Tuesday morning

Are y'all open on Fridays.

Browneyes Butta | Sep 30, 2019
Browneyes Butta | Sep 30, 2019

So they open tomorrow

Read More

What the latest y'all take people to come in or is it a certain amount of people every day?

Browneyes Butta | Sep 30, 2019
Browneyes Butta | Sep 30, 2019

Ok..can we call before goin to make sure

Read More

What do I need to bring with me and my son is 22 do he need to come with me? And what's the best time and day.

Browneyes Butta | Sep 30, 2019
Browneyes Butta | Sep 30, 2019

I just went to get proof for social service Ok Thank u They open 2mor

Read More

Is the location Still on e chase st ?

TrayLow Changed | Sep 30, 2019
Margaret Holly | Sep 30, 2019

Yes

Read More

Where do I go to apply in Baltimore county

LISA RICKS | Sep 30, 2019
Theresa Gonzalez | Sep 30, 2019

Ask google energy assistance in Baltimore County it will tell you 😉

Read More

How can I get my Meal and Uspp started right away.

Susy Snow | Sep 30, 2019
Standing Strong “Sherree” Mentor Program | Sep 30, 2019

Go there early morning and fill out an app. It's faster than applying online

Read More

if i apply on line will i get the 55 day extension?

barrie armstrong | Sep 30, 2019
Shaunta Jackson | Sep 30, 2019

Most likely no because the person in the office will call for you and authorize the extension on the account if you do it online you won’t have that option so it’s best to get it in person.

If Im in shared housing and the bill is not in my name can I apply for energy assistant

Sunseara McDaniel | Sep 30, 2019
eric brown | Sep 30, 2019

Yes, you would only get one grant though.

How do I get assistance to pay off a bill $141.76 to BG&E. Please help me.

Rita Robinson | Sep 30, 2019
Stacey Hawley | Sep 29, 2020

Yes I would definitely make payment arrangements with bge directly for that amount. any of the energy assistance programs will only give you a assistance once a year. you can make multiple arrangements with BG&E just as long as you do not default on their paymentsoureceive energy assistance via MEAP once a year.

Read More

I live n.abington avenue where do i go for energy assistance for tunrned off service

Connie Harris | Sep 30, 2019
kizzy besses | Sep 30, 2019

1731 E Chase St 21213

Read More

Can I apply for Energy Assistance online

Jerome Evans | Sep 30, 2019
Erica | Sep 30, 2019

Yes

If service is off will energy assistance help get it turned on .and how much the bill have to be for you to receive help

Alison Nickens | Sep 30, 2019
Michael Sargent | Sep 30, 2019

They will hrlp quicker if turned off I don't know the exact percentage that pay I did my pill is 3002 paid it all about 450 now that 450 I made a payment of a picture of me to get it there's some payment I could afford

How can I get a extension on my bge

Zachkia Stagg | Sep 30, 2019
Iasha Brooks | Sep 30, 2019

When u go to get help they will help with that 55 days while they are waiting to see if funds are available for your bill

Read More

Where is their new location located?

Charlene Bro no boooks I'm on | Sep 30, 2019
renee smith | Sep 30, 2019

1731 e. Chase st

I lost my cut off notice but bge e-mailed me a copy could I bring the copy too you????

Taviane Morris | Sep 30, 2019
deadriane wright | Sep 30, 2019

Yes

do this program help with rental assistance

Lechelle Dior | Sep 30, 2019
Jherise Williams | Sep 30, 2019

I am unsure. The building is a community building. Housed with more than one program. You should enquire by phone to be sure.

Does energy assistance help with water bill

Iris Wilson | Sep 30, 2019
Iasha Brooks | Sep 30, 2019

Yes

Have a turn off. For today applied for energy assistance will they still turn off service what should I do..

Tinette Johnson | Sep 30, 2019
Elizabeth Bowers | Sep 30, 2019

They should have granted you a 55 day extension. Call BGE to make sure

Read More

Where is Baltimore City Energy Assistance Office located?

Shaneice Tillman | Sep 30, 2019
Darlene Cole | Sep 30, 2019

3900 block of Reisterstown Road off of keyworth Avenue

Read More

do i need an appointment for the engery assistance

nancy allen | Sep 30, 2019
Francis Smith | Sep 30, 2019

No

Is energy Assistance still on charles st

Zina Thomas | Sep 30, 2019
renee smith | Sep 30, 2019

No

What days of the week are they open and what are the hours?

Rhonda Baker | Sep 30, 2019
Mrs. Britt | Sep 30, 2019

The best thing to do is: A~WALK-IN EARLY! They open at 8:30AM and it's on 1st come, 1st serve. Be sure to have all documents with you and be prepared to wait. BE SURE TO GET A RECEIPT! TIP 1: DO NOT DO AN ONLINE APPLICATION!!! FROM EXPERIENCE!!! The applications I have done on the website, even for other services, don't go through. I wound up having to do paper applications when I walked-in. I've done double work at least twice. Lesson learned and passing along the info. B~If it's after 12 noon, attempt to call and find out if they're assisting anymore clients for the day. If you go past 1pm, there's a high likelihood they'll be full. TIP 2: Be sure to watch the parking signs. Permit parking is around the building and metered parking is not far. The parking lot I was told is reserved. I was lucky enough to not get towed as I parked there three of the days I went (online application issue) and wasn't told until my last trip there. I hope this helps!

Read More

If I'm coming for my husband who can't come for himself due to illness what information do I need to bring?

Rhonda Baker | Sep 30, 2019
Cassie58 T | Sep 30, 2019

Good advice

Read More

What do i need to bring with me to get help

Willis Parker | Sep 30, 2019
Standing Strong “Sherree” Mentor Program | Sep 30, 2019

You need proof of all incomes in the household. A bge bill, ss cards for all household members, birth certificates, I think, proof of address lease, and Md Id or license.

Read More

Has this office clised? If so, does anyone know where I would go now for assistance?

Wanda Carter | Sep 30, 2019
Mrs. Britt | Sep 30, 2019

The best thing to do is A~WALK-IN EARLY! They open at 8:30AM and it's on 1st come, 1st serve. Be sure to have all documents with you and be prepared to wait. BE SURE TO GET A RECEIPT! TIP 1: DO NOT DO AN ONLINE APPLICATION!!! FROM EXPERIENCE!!! The applications I have done on the website, even for other services, don't go through. I wound up having to do paper applications when I walked-in. I've done double work at least twice. Lesson learned and passing along the info. B~If it's after 12 noon, attempt to call and find out if they're assisting anymore clients for the day. If you go past 1pm, there's a high likelihood they'll be full. TIP 2: They have multiple locations. E. Chase Street; Be sure to watch the parking signs. Permit parking is around the building and metered parking is not far. The parking lot I was told is reserved. I was lucky enough to not get towed as I parked there three of the days I went (online application issue) and wasn't told until my last trip there.

Read More

Does energy assistance help to replace the furnace?

Oswald Copeland | Sep 30, 2019
otturess smith | Sep 30, 2019

Sorry but I am not sure about that you will have to call them and see

I applied for energy assistance..how long does it take to hear a response..on the check status it states that the application is under review ..it has been 4 weeks

Latricia Black | Sep 30, 2019
Lavonne Crudup | Sep 30, 2019

I applied about 6 months ago and I am still waiting for a response.

Read More

Is energy assistance still at 2700 Charles st? An do they have funds available now for folks? Thank u for any help.

IAmLeoLove | Sep 30, 2018
Cassie58 T | Sep 30, 2018

No they moved to 3939 Reisterstown Rd. Not sure if they have funds but they can help delay the process of a turn off noticed.

Read More

Do they freeze your bge account until funds are available.

RONNY RON | Sep 30, 2018
Cassie58 T | Sep 30, 2018

There's your answer. Only a 55 day extension.

Read More

We're are you located and what is the phone number .

Marcelle Logan | Sep 30, 2018
Basel James | Sep 30, 2018

2700 N. Charles st suit 202 2nd floor.

Can someone give me the new location please

Irma Foster | Sep 30, 2018
Lena Mclong | Sep 30, 2018

They are in different areas of town now. The address are listed below: 5225 york rd. 21212 3939 reisterstown 21215 606 cherry hill road 21225 3411 bank Street 21244

Read More

Where is the new energy assistance at

Yvonne Timmons | Sep 30, 2018
Basel James | Sep 30, 2018

2700 27th street an calvert

Where do I mail my Energy Assistance Application?

Edith Mignini | Sep 30, 2018
Lena Mclong | Sep 30, 2018

They have moved mail it 1731 E chase street. Baltimore md 21213... They have moved and are in different areas of town now. The addresses are listed below: 5225 york rd. 21212 3939 reisterstown 21215 606 cherry hill road 21225 3411 bank Street 21244

Read More

What the address to the engery program east Baltimore

Mark Allen | Sep 30, 2018
Lena Mclong | Sep 30, 2018

They have moved and are in different areas of town now. The address are listed below: 5225 york rd. 21212 3939 reisterstown 21215 606 cherry hill road 21225 3411 bank Street 21244

Read More

How often can i get a grant? I was awarded in December 2017 and it is used up.

GD B | Sep 30, 2018
sakia johnson | Sep 30, 2018

You will become eligible again in July

Read More

When do they put your grant money on your bill? Its been 3 months and i still am not showing grant money on my account ?

Christie Harris | Sep 30, 2018
Elisa Capi | Sep 30, 2018

It's takes approximately 45 days before it gets posted To your bill or if you get any paperwork. If I were you. I would go back and check with them. Cause mine had a problem with them on their end with processing. It was their fault

Read More

What do you need to apply.

Charay Carter | Sep 30, 2018
Renee Renee | Sep 30, 2018

Any income, ss card for anyone you are claiming, Id, bill

Read More

How do I check on my application for energy assistance

Michelle Carter | Sep 30, 2018
Tay Mills | Sep 30, 2018

Call bg&e to find out if any payments have been made then call energy assistance

what is the mailing address for completed energy assistance application

Sharon Popp | Sep 30, 2018
joy Dow a jump sut OakleyBuow | Sep 30, 2018

2700 north Charles street

Read More

How long do the put funds on the bill went to the office in October 2017....check status saying processing

Michelle Williams | Sep 30, 2018
JB Kenney-Ali | Sep 30, 2018

You have go online and check from time to time, but it can take 4 to 5 months. When it finally says paid you still want to contact BGE to assure they credit your account.

How many extension can you apply for

Lynne Randolph | Sep 30, 2018
Nichole Reed | Sep 30, 2018

Once a year

Read More

Is there funds available

vlogswithdakid | Sep 30, 2018
Arnetta Cordelia | Sep 30, 2018

Yes..but u should have all your documents and be prepared to be there before 9 they only take the first 100 and the line starts very early

Read More

If your service is already off how long does it take for them to get them back on?

Shalia Reed | Sep 30, 2018
Leonard Richardson | Sep 30, 2018

Not that long they really do help

What do I bring with me for assistance?

kenneth vaughn | Sep 30, 2018
Kenneth Lemon | Sep 30, 2018

Bring ur bg@e bill n ur ID card and Social Security card n any one who live with u

Read More

My lights has recently but cut off. I was laid off while on vacation and my employer didn't notify me, a co worker did. I did not receive and have yet to receive a cut off notice with a balance of estimate of $1500 am I eligible to receive help

A. Leo Ortega | Sep 30, 2018
Octavia Skipwith | Sep 30, 2018

You dont have to have a cut off notice anymore you can still. Go take social security cards of all family members recent bill if u have one its even better if your lights are off cause they will pay the bill but only once every 7 years for the usp part of energy assistance i just did it myself

Read More

Are the energy grants available now for BEG bills and when will BEG be paid.

Carlisle Harvey | Sep 30, 2018
sakia johnson | Sep 30, 2018

There usally paid in about three weeks.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places