Hampton Inn & Suites West Little Rock

Taylor Sergent

This hotel is very nice. Rooms are spacious and clean. The employees are very nice. I had a incident that happened while we were there and the man at the front desk was super helpful and accomidating. Check-in & out were super smooth and quick. The only complaint I had was the breakfast wasn't to great and the housekeeping had mopped the floor by the lobby Bathrooms and I had no idea and about slipped because they were so wet and no wet floor sign. Otherwise this is a very welcoming and comfortable place to stay in Little Rock! We will be back! Also, there's lots of stores and places to eat near by! :)

Kimberly

Positive: Saturday AM when we were leaving for the day (asked for house keeping to freshen up our room) the customer service was excellent-she was very sweet and helpful!! Breakfast was delicious and the staff kept the breakfast area CLEAN and TIDY!! Negative: Upon check-in-customer service was ¿ok¿. He was nice, just not the usual ¿welcome-y¿ feeling I usually. The bathroom floorboards were a bit grungy.

Mike Bax

I've held back writing this review for some time hoping the hotel would provide a resolution, but they have continually refused to do so. I stayed at this hotel for one night on January 30th, and around midnight a very large bug fell onto my partner's head and landed in the bed. We were both disgusted by this and immediately went down to reception. The gentleman working did not seem phased at all, he reluctantly provided us a room on a different floor but stated there was no one else in the hotel who could address the issue, so we packed our belongings and left the bug in the bed. The next morning at check out I spoke with the manager, Nadia, and let her know of our experience. She mentioned that it is a hotel and they cannot control what kind of bugs other guests bring in with them. But for our troubles I was told we would receive one night 's worth of points on my Honors account, and that it would be posted within a couple days. 2 weeks later and still having not received the points I spoke with Nadia again, who explained that the general manager decided instead of awarding points they were going to physically mail me a coupon for one free night. I was told they had accidently sent out two coupons already, and that I would get to use both. My last communication with Nadia was 3.5 weeks ago and I still have not received anything in the mail. I've followed up 3 times and have had no response. It seems I've been ghosted and they have taken an out of sight, out of mind approach to this. I'd expect better customer service from a Hilton owned hotel.

Stephie Woodruff

One of the best hotel stays I’ve had in a while. Big spacious, extremely clean and updated room. The breakfast each morning had a wide variety and was very good! The hotel is in a great, very clean, convenient, safe part of town. It is an easy access point to many nearby attractions, hot springs, Conway, etc.