Apple Southpoint

Category: Electronics store in Durham, North Carolina

Address: 8030 Renaissance Pkwy, Durham, NC 27713, USA

Phone: +19194746940

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Amy Hildreth

Sep 27, 2022

Incredible service, I was in and out in 15 minutes. Great job!

E E

Sep 25, 2022

Bought a $300 Pair of the supposedly “new and improved” AirPods and the left one doesn’t even work. Really disappointing

Madison Russell

Sep 25, 2022

I am very thankful for the support and care I was given today at the genius bar. I brought my computer in and it was giving me so much trouble and now it is almost brand new. I really do believe that this is because of Nick --- he was absolutely amazing and is the reason that I like apple products again, he was very kind and helpful. Thank you, Nick!

Larrah Rice

Sep 25, 2022

Everyone has always been nice and professional in our interactions but when it's busy, it can be a bit unclear of how to get in line or on on a list to get assistance. Also, there needs to be a few more seats for those customers that need it.

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Questions & Answers

How can I make an appointment to purchase a new iPad?

Bev Milton | Sep 29, 2018
JIAN CHEN | Sep 28, 2021

How can I make an Appointment to purchase a New iphone

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When will the apple store opening back up at south point mall

Ebony Jones | Sep 28, 2020
John Swetnam | Sep 28, 2020

I called and talked to and Apple representative. There is no current plan to reopen the Durham, Raleigh, and Greensboro stores. If people wear their masks or a vaccine is finally in wide distribution -- who knows.

When is next I pad beginner class at Southpoint Mall Durham NC

A Google User | Sep 29, 2018
Mansoor | Sep 29, 2018

Call and ask

appointment for repair

Salvador Otero | Sep 21, 2022
Annie Hillard | Sep 21, 2022

DON'T KNOW..📞 THEM??

Do I need an appointment to buy an IMac?

Virginia Penley | Sep 7, 2022
Ed Clements | Sep 7, 2022

I walked in without an appointment and was served right away.

I have a damaged macbook charger and iphone charger. If i bring it into the store, can I get a free replacement chargers?

Anjana Pranavi | Sep 29, 2019
Jennifer Blachly | Sep 29, 2019

Not unless you have apple care or are within warranty. And even then it's not free, it's just a fraction of the regular cost.

How do I connect my new iPad to the Personal Hotspot on my iPhone 6? The WiFi password shows up on my phone. My phone shows up under WiFi on my iPad. But it doesn't offer me a place to enter the WiFi password!

Richard Wolfenden | Sep 29, 2019
Scott Mueller muueller | Sep 29, 2019

You should be able to see open networks on your phone if you are in a cafe, bar, or wherever. Ask the waiter for a pass code. Log On ....

Does the Apple store provide lay away?

Bruce Strickland | Sep 29, 2019
Ryan Jones | Sep 29, 2019

No

Someone in VA,ordered a phone on my Apple account which I cannot access. I just received a confirmation notice. How do I stop this?

Angie Bradley | Sep 29, 2018
Nagendran M | Sep 29, 2018

Call Apple... Also contact one of your local Apple store

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worse menu system when trying to reach apple i have ever encountered. not user friendly at all.

Joyce Dennis | Sep 29, 2018
Karl Avent | Sep 29, 2018

They suck

Are dogs allowed in Apple Store at Southpoint

Paul vonSchoeler | Sep 23, 2022
Aks | Sep 25, 2022

No

Can I shop at the Apple SouthPoint store and pay with an international credit card?

Carlos Infante de Castro | Apr 1, 2022
Carlos Infante de Castro | Apr 1, 2022

Thanks for the post. I am foreigner and I have no problem shopping in almost all online or physical store, anywhere in the world, except in the Apple online store. I’ll be in the Chapel Hill area and just wanted to know if the same strange rule would also apply to the Apple Southpoint physical store.

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I am interested in the purchase of a new MacBook Air. Is the Southpoint location accepting in-store reservations? How to make a reservation?

Daniel Carlson | Jan 31, 2022
Kyle Pschak | Jan 31, 2022

Stores are closed until further notice

How can I schedule an appt with the Genius Bar to upgrade my iMac's OS from 10.9.5 to anything higher? The listed phone number just has me going in circles to no avail. Cheers!

Matthew Golombisky | Jan 31, 2022
Riley Moon Flower | Jan 31, 2022

I don't know this forsure but I am an UberDriver and I used to get pick up orders up from Southpoint until Christmas from Apple. I haven't had any at all from Apple since . Apple closed a bunch of storefronts nationwide suddenly end of the year. There was a statement but not actual store listings or more information to know what stores were actually effected. Also, perhaps for this location it was a covid positive situation which would explain why they've been so quiet about it. Not sure this actually helps but something is up with that location.

How can I make an appointment to buy a new iMac and/or possibly fix the one I have?

Phil Morse | Jan 31, 2022
Vanessa Jackson | Jan 31, 2022

You can go out to the store an they will make an appointment for the same day. I went about 15 mins. before opening. Someone came outside before opening to schedule appointments.

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Does the store have SE iPhones in stock?

shula lazarus | Jan 1, 2022
Sean Lombardi | Jan 1, 2022

You would have to call to confirm

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How can I make an appointment without my Apple ID? Can I walk in?

Michael Smith | Sep 28, 2021
Florinlynn p | Sep 28, 2021

Yes, they will schedule an appointment in the future for you.

Can I make an appointment to have a new battery in my laptop at Southpoint store? It is not holding any charge.

Janet O'Halloran | Sep 28, 2021
Meg Ivankovich | Sep 28, 2021

I am having the same problem and have been trying to make an appointment since March. They were closed for months (understandably), and were open for the past few months, but it was impossible to make an appointment on their online system. And now they are closed again.

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How much is a blue tooth ?

Blue | Sep 28, 2021
Michael Clark | Sep 28, 2021

I believe they cost 100 white teeth

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Hi, do I need an appointment to get a battery replaced in an iPhone 6?

mono light | Sep 28, 2021
Taylor | Sep 28, 2021

No you dont need an appointment.

How do I get a new battery for my MacAir?

Nancy Hall | Sep 28, 2021
Sara haddad | Sep 28, 2021

How we order it ?

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I want to buy a new iphone. Do I need an appointment? The nearest store is Southpoint Mall in Durham, NC

Kriss Gates | Sep 28, 2021
Julie-Rae Bowes | Sep 28, 2021

Yes you have to have an appointment. If you go without one they will tell you to call the apple care line to set one up and come back later.

Do you need an appointment for exchanging an item?

Rajneet Garewal | Sep 28, 2021
Richard Patterson | Sep 28, 2021

Yes, the current setup is based on appointments.

I need 3 I phones 11,how do I make appt to shopat local store?

Jose Lorenzo | Sep 28, 2021
Mitchell Archer II | Sep 28, 2021

Call the apple store at southpoint to set up an appointment

I am interested in buying an Outtobox for my iPod Touch 7. How much does that cost and where can I order it?

Daisette Stroud | Sep 28, 2020
E Co | Sep 28, 2020

Google it!👍

is apple open? till what time today?

Neil Resnick | Sep 28, 2020
Matthew Mays | Sep 28, 2020

Not open yet.

What time is open in Saturday?

shuhwafan | Sep 28, 2020
Dominick Hicks (Domsquad) | Sep 28, 2020

It opens at 10 and closes at 9

I have two ipads with apple id but cannot remember password and also stopped on activation help screen, what can I do to get this fixed?

Benita Parker | Sep 28, 2020
Mike Dellerman | Sep 28, 2020

Had same problem with iPhone 6, never found an answer to the problem. Apparently once you forget your password, your out of luck with Apple phones.

do you replace iPhone 6s batteries

Kathy Lohr | Sep 28, 2020
justin kenyon | Sep 28, 2020

Yes

Do I need to make appointments to replace my battery?

Ram Rimal | Sep 28, 2020
Charles Bass | Sep 28, 2020

You can walk in but you will have a wait. For a while

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Do y’all have the latest iPhone 11 unlocked?

felix may | Sep 28, 2020
lakshmanan arumugam | Sep 28, 2020

Not available here

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When does the store open

Julian Bradley | Sep 29, 2019
Charles Bass | Sep 29, 2019

I think about 10AM

when is the next MacBook class for newbies at south point?

Vas Chellappa | Sep 29, 2019
Lee Taylor | Sep 29, 2019

IDK 😒

Can I make appt. to have my iPhone fixed? My phone will not connect to any charger.

marcella wilding | Sep 29, 2019
Cornelio Hernandez Perez | Sep 29, 2019

Not is necesary, but help you of you maker appt.

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I have an iPhone 6 Plus. What is the best way to have the battery replaced?

Fleet Davis | Sep 29, 2019
Saravanan Viveka | Sep 29, 2019

I believe battery is sealed with the phone. If not pls take it to apple service centre and they will do the needful

Do they perform MAC computer repairs?

Colton Alexander | Sep 29, 2019
David Stroud | Sep 29, 2019

Yes

Can my 16 yr old go in and get his phone fix by himself???

ash burton | Sep 29, 2019
Kirti Mehta | Sep 29, 2019

I believe certain documents may require to be sign.

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have a modem problem with my phone how can that be corrected

Ruth Laney | Sep 29, 2019
Saravanan Viveka | Sep 29, 2019

Kindly check for possible answers in apple forum and as well as check whether software updates could solve if on required. If you have enrolled for apple support, pls reach them. If nothing works then you have to return it in shop and ask for replacement

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Can I make an appointment to look at tablets

Cindy Continenza | Sep 29, 2019
Saravanan Viveka | Sep 29, 2019

There's no appointment as far as I know. Its on first come first serve basis. As soon as you enter you could see two folks one on the right and another on the left carrying an ipad. They gently check your name and what's your interest and that falls as the token without any number

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Do you have ipad pro 1tb wifi plus cellular ?

Arun Prasad | Sep 29, 2019
Jay Yeasmin | Sep 29, 2019

Yeah they have it

What time do you open?

judy messinger | Sep 29, 2019
Sam “The Siberian” Kelly | Sep 29, 2019

The opening times are on this google post. 10am in the weekday.

when is the next beginner I Pad 7 class at Southpoint?

Benita Ober | Sep 29, 2019
Onsilius Nobloc | Sep 29, 2019

Whether it's the latest gadgets or personalized training, Southpoint has what you need. Stop on by, and be sure to visit Starbucks while you're here!

I have an old MacBook and want to get it assessed for future use in a business venture. Who, where would you Recommend I go in the Durham/Raleigh area for this?

Lisa Callaghan | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

If this is for business, budget for a new laptop. You will eliminate risk and can save your time for growing the business. There are no shortcuts to success and strangers on Google should not be your business mentors. I wouldn't listen to a word of any of them, but since I am one of them, perhaps you should go to the Apple store and visit Starbucks while you're there.

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How can I sign up for the class on Thurs morning- "How to Organize your Photos"? Jan

Jan Koret | Sep 29, 2018
Richard Shepard | Sep 29, 2018

You can go online and sign up.

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How can I make an appt. to get help from an Apple Store Techy for my new Apple computer??

Betsi Calhoun | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

Hi, glad to hear from you! If you have a phone, a call would be great, or if your computer is working, and you have access to an internet, it can be done online. This should help: http://bfy.tw/JWmF

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Can not plug cord to charge phone

Pamela Howe | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

Thanks for your question! The best help is often the right remedy! Please stay strong and follow your heart. It will never take you where it's not going.

How much does it cost to replace a battery in a 6s?

Jennifer Srivastava | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

I wouldn't ask the internet to guess. Call them, and they will explain their prices to you.

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Is it just a retail store or an Apple authorized service provider too?

Abhishek Choudhary | Sep 29, 2018
Mansoor | Sep 29, 2018

Both

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do they know how to fix logic boards if they do how much?

EXCLUSIVETV _ | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

Usually 2.

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do they know how to fix iphone mother boards? and how much it cost?

EXCLUSIVETV _ | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

If they can't, they know the manufacturer.

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Should i get iphone 8 or galaxy s8

Ks-man24 | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

If you follow your heart, you'll always get where it's going.

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What is the turnaround time to get a battery replaced in my iPhone?

Wes Elder | Sep 29, 2018
Onsilius Nobloc | Sep 29, 2018

Guaranteed same day or more.

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I want to buy one iPhone x 256 gb, space Gray color. How much is the price ? Should I pay taxes with the price. If so how much is the price including taxes ?

Munshi Shahabuddin Ahmed | Sep 29, 2018
Jose Juan Marti | Sep 29, 2018

If you call the store, they should be able to help you.

The online app for booking a battery replacement is always full for this site. The other sites are too far away. Is there a way to book an appointment, say, a month from now?

Mary Kennedy | Sep 29, 2018
Jose Juan Marti | Sep 29, 2018

If you visit the store they'll probably be able to help you. I've gone straight to them and received service within a reasonable time.

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what is the biggest iPhone?

laura wilson | Sep 29, 2018
Jose Juan Marti | Sep 29, 2018

The X and the 8 Plus

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Can I have appointment tomorrow morning 04/5/18

وفاء رفاعى | Sep 29, 2018
Karl Zipple | Sep 29, 2018

Call the store

Are you doing iPhone 6 battery replacements

John VanFleet | Sep 29, 2018
Justiss Boyer-Cowland | Sep 29, 2018

Call 1800-AplCare and they will help you determine if you need a new battery and send it to the Apple store of your choice.

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The buttons on my rose gold Macbook are getting stuck down and I've only had it for a little over year. what can I do? I bought it from this store August of 2016.

Casey Hudson | Sep 29, 2018
Justiss Boyer-Cowland | Sep 29, 2018

The store is generally busy, and I believe all newly purchased apple products come with 1 year of apple care if you didn’t purchase apple care, so I would contact apple care first at 1800-APLCARE.

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for unknown reason I lost the calendar icon from my I phone 6. Do you have any advice or I should bring it to the store to restore this icon. Thanks, Raj Haddawi MD

Rajih Haddawi | Sep 29, 2017
Heather P. McPherson | Sep 29, 2017

Return to store, they may be able to help

Can you send a apple phone to 2804 Lutz lane

abirmegggd oh5 g74 f5 6 said | Sep 29, 2017
Heather P. McPherson | Sep 29, 2017

I would call the store

I purchased my IPhone 6S From boost mobile about a year ago and it's not holding a charge and the phone was brand new can I bring my phone in to see what the problem is?

Maria Green | Sep 29, 2017
David Davis | Sep 29, 2017

Take it back to Boost first

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