U-Haul Moving & Storage at Us Highway 70

Rut Maria Casiano Alves

The service was very good. Very polite and patient people. It was quick and easy to rent a van.

Aaron B

No complaints service was good reservation was ready when I got there overall it will get the job done

Critical Thinker

Chad is the man! He has excellent service and was courteous. The app sucks though.

Tom

Using the U-Box service to move coast-to-coast was a complete disaster. The empty box was a day late arriving, and I had to spend a couple of hours on the phone trying to sort it out with U-Haul. The full box then failed to arrive on time with absolutely no warning. I spent countless fruitless, frustrating hours spread across several days alternatively sat on hold or being passed between various U-Haul "Customer Service" personnel who had no clue where our box was or when it would arrive. Eventually, nearly 4 days passed the "guaranteed" arrival date, another Customer Support person finally got in touch to "warn" us that our box would be delayed. They couldn't tell me any details but assured me that our box hadn't been lost and was still on its way. A couple of days after that, they announced that our box had been located in the next state over and would be delivered the next day (6 days late, in total). A couple more conversations with the local U-Haul were required to confirm its arrival and have them prepare it to be unloaded. Finally, U-Haul were contractually obliged to refund us $50 a day for the delays ($350 in total) and eventually did so. We asked them to refund more of the $2k they charged us, considering the lack of warning of the delay and subsequent lack of customer support. They offered to help us unload to box, which I explained we didn't need, and then simply stopped replying to any further requests for additional refund. No explanation, no apology, no negotiation; Just ghosted. U-Haul clearly doesn't value our custom, so I highly doubt they'll value yours!