Truist

Eric Cutler

Drive thru was open saturday morning

Jessica Mize

Before driving 35 minutes out of the way, I called and asked if I can make a cash payment towards our auto loan. I spoke to Johnathan which he stated “Yes, you can make a cash payment as long as you have your bill statement, government issued ID, and the amount owed”. (Jonathan was actually nice). So I drove 35 minutes out of the way, just for them to decline my CASH payment for our auto loan because my name wasn’t on the loan and my CASH payment may be considered fraud. My husband is military and works crazy hours and cannot make it to the 3 branches of this POS bank in time to make payments before they close.

Tiaunna Heslip

Worst branch ever. Everyone is lazy especially the pregnant chick. They expect you to teleport there. You have a five minute grace period or they will reschedule you. Even when you’re the only soul in the building vs multiple workers. I’ve been 3 times & every time it was completely empty yet been rescheduled every time. Do not waste your time or gas.

Canaan’s Promise

I was a BB&T customer before the suntrust and BB&T merger. I should have switched banks when they announced. The app sucks, the only way to contact your bank is calling them and then the wait is an hour, which makes calling on your lunch break-not an option- if you click the option for them to call you back they never call you back. They need to get rid of overdraft fees, bank charges and I expected change and I was okay with that. But the cluster F that happened, is not what I expected.