Bank of the West

Jay Ferro

My partner banks here and it's a nightmare. They randomly disable her card once every month or so, just so they can charge her an exorbitant fee to get a replacement on a new checking account every time.

Erica Rocha

If I could give a ZERO stars, I would !! The worse customer service I have ever experienced in a Bank of the West Branch!! I went in for a cashier's check. Literally took 30min, I understand the teller was in training but the trainer gave no communication as to the steps. Just standing around in awkward silence. Then the asst. manager Berenice reviewed the account to see where the funds were coming from, simply could have asked me where the wire came from. Ignored me as I tired to explain and walked away. How she is a manager with no people skills is beyond me!. I felt so discriminated!! Plus, they didn't give me an envelope for my cashier's check. HOW GHETTO!! And so UNPROFESSIONAL! Sure let me just walk out of the bank with a check of thousands in hand. I should've have gone to my home branch, but I was in the area and needed it asap. If you can avoid going, I would!

Lisa Bell Sandoval

Horrible!!! worst customer service I have ever received in my life..withdrawing funds from my bank of the west account felt like more like an interrogation. She asked me where a deposit in my account came from(it was via square a lot of merchants use it) She asked me why was I was banking with bank of the west...and asked me why had I gone to the Hanford branch to withdraw funds then to the Visalia branch to withdraw..(it just so happened to be i was in Hanford and needed to some of my cash, not that it was her business)None of these questions needed to be asked, she is supposed to be providing a service not demeaning

sharmaine rivera

Horrible, waited about to 30 mins to deposit money. If I could give 0 stars I would.