U.S. Bank Branch

Aaron Siebol

I'm not sure what's going on at this branch. I've visited this branch 3 times in the last 4 months - each time I am met with uninspired customer service and unexplainable wait times. This last visit I waited for 40 minutes for drive thru service... When it was my turn, I was changing out $80 cash for $80 in quarters... It took roughly 10 minutes to make this happen. Not sure what is happening behind the scenes. It feels like there could be ways to expedite a few processes with the drive thru servicing. I understand they want people to use mobile or online banking, but some aspects of banking are only possible in person. Hope to re-review in the future with higher stars due to better/more efficient services!

Christopher Andrews

After waiting in the drive through I now know why this branch has such low rating. They should close this branch so people don't accidently get stuck in its line for hours. Added after response from Heather. Thanks for your response but many things like cash need to be handled at the branch, looking through previous reviews it is obvious the only thing you guys do with reviews is to comment on them and not implement actual fixes.

Toytally Rad Toys

Great bank to bank with. Customer service is above great, and they are always happy to serve your. With friendly service and fast moving lines, makes you just want hang out in the lobby. Every time i go in, they remember your name, and welcome you with a friendly smile, and laughs, and kindness. Every associate is makes you feel like coming backs and doing business with them. They answer all your questions, and make you feel like family. Best Bank in Yakima in my book. Have a great 2020.

Yasmin Guzman

Took 1 hour and 15minutes to wait in line for a drive through Teller just for them to tell me their system was down and to deposit my money in the ATM. I attempted to deposit my money in their ATM and it spit my cash back out, shortening me $100. Which I then had to wait a half hour to speak to an 1800 representative who then told me it would be around 7-10 business days to get my money back. I tried to make an appointment just for them to tell me I couldn't make deposits of money unless I was opening a new account. Seriously, what does a person have to do to get some service in this bank!?Good morning Yasmin, thanks for taking the time to leave a review. We’re sorry to hear this was your experience. We never want our customers to feel we don’t value their business. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 8558 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather