ManorCare Yeadon

Dana L.

Now I see why my other loved ones do not want to go to a nursing home. My grandfather was there for 5 years. I seen him sitting in soiled sheets. In a dark room. Times I had to ask the nurses to change his sheets. Building stinks. Came from Philly to a scheduled visit to find out my Pop Pop wasn't there. No remorse. Except for one lady and the supervisor . Thanks for that. The day my grandfather was on hisdeathbed, the facility was quiet, with staff acting nervous and with attitudes. I am so sad, but grateful enough to have been by his side the day he passed. To Pop Poproommate, thank you for being kind. To the staff who showed love and kindness to my grandfather, thank you.

Natalie Dematteo

Once you get through the seemingly decent lobby, the entire building is unsanitary and poorly maintained. The gym meant for physical therapy is used for storage, as well as the central bathrooms. Under staffed…most CNAs / LPNs are Agency so they come and go. There’s no prior knowledge of the level of care needed for the patient which means there’s a lack of care. Numerous times my family member who is quadriplegic was left with a dinner or lunch tray of food in front of them and the aid had no clue they couldn’t feed themself. At this point every aid, every time, is frustrated because he or she didn’t anticipate the time it would take to feed and will now be behind in their work. That is unfair and could be avoided. The kitchen completely disregards residents allergies to food which is extremely dangerous. Not a skilled nursing home, 95% of staff cannot maneuver an electric wheelchair to assist a disabled patient getting in and out of his or her chair from their bed. The bathrooms are extremely unsanitary. For example, a week ago, the toilet was clogged and overflowing. There were feces left all over the toilet for over 24 hours and toilet water was left all over the floor. Maintenance had a shop vac they used the next day while fixing the clog, but house keeping never came. It still smells like feces and urine. The central bathrooms where residents are supposed to take showers are filthy and used as storage. The staff has never given my family member a shower though. We were told they weren’t giving any residents showers due to covid. Residents and family have to pay for supplies that should be provided by the facility. There’s two to three residents to every room. There’s no room to maneuver a wheelchair safely in the patients room. The call bells are not answered in a reasonably timely manner whatsoever. Most employees seem very unhappy working at this establishment and are very frustrated with residents because of it.

Angelica Smith

Absolutely the worst facility, the social worker never came to the room to talk with us. I stayed 1 hr. The DON would not take my complaint , the unit manager told me to fill out a compliant form. They took down my number and that was it. I visited my mother in love and it was feces on the floor , she was wet with urine from 2 shifts per the Aide because she refused. (She is deemed incapable) so you should find ways to get it done. No one should be soaked in urine. She has severe arthritis she can’t even twist a top it was 1:30 when we arrive the lid was on her food , She cannot remove it. still nothing was opened for her carton of juice , milk nothing no call light near. This was her lunch still sitting there cold at 1:30pm. I can’t begin to express my issues from the moment you walk in the door.

Kathleen Channell

My mother lived with me but was unable to care for herself.. i couldn't lift her. This place looked great. It was hard to reach any nurses station to ask about my mother though. No one answered.. My mother was on hospice there. It was during Covid. I sensed my mother was near death and begged them to let me up. I got to see her on a Fri and a Mon then she passed. None of my brothers got to see her. The facility knew she was really going downhill and didn't tell us. She died alone.