U.S. Bank Branch

Drake Pawling

I close my accounts with this bank two years ago, the credit card i had with them expired 07/21. I paid off that card completely. But i guess January 4th for whatever reason this card was used to purchase something from "Microsoft" (they gave me a number to call, i did it was inactive and on scam registrys). The statements i had no idea i was getting (yet again because i haven't had any ties with them since 07/21) i just found out about. My credit had been increasingly declining, im on a collections list, and im stuck with a nearly 300$ debt for a transaction i didn't make. The purchase was made in Washington state (of which i used to live in two years ago) and its extremely obvious that fraud happened. I have been going back and fourth through phone calls because yet again i dont have an account with this bank and haven't had one in years. I have no physical way of just paying this fee, due to yet again NOT HAVING AN ACCOUNT WITH THIS BANK. I fully suggest in looking into bank of America if your in bothell Washington as it is a more secure bank and to my knowledge hasn't had this type of horrible issue with previous account holders. There was issues years ago but at a much smaller scale, this problem im having now could very much ruin the credit ive been building since i left this bank and could also put me into a very tough living situation due to the unexpected and very much negligent handling on my information by this branch. Dont trust or bank with this location.

Lois Pelcha

Worst banking experience of my life!!! I have never heard of a bank that didn't have enough money to cash a check? Then the Branch Manager acted like she didn't want to be bothered and made me wait 45mins. Before telling me she was unable to assist me?? I have instructed my Family and friends to take their business elsewhere. 😡

T D

Multiple inexcusably bad experiences here; 1) Tried to change to this specific branch. I opened a checking account in the 5 figures. My checks took too long to arrive, so I called customer service. The woman insisted 3x that I had to provide her with my FULL social security number. She told me I could not get help with the last 4 digits. I told her I was recording the call and asked for her full name and the full name of her supervisor. She then admitted she could help me with the last 4 digits of my social security number. She tracked my checks and admitted they had been sent to the address of one of the tellers at this branch. I closed the account, leaving only my mortgage with US Bank. 2) I went to this branch to pay into my principal in the 5 digits range. I had my checkbook on the counter. Somehow they made the assumption that I had that much cash to apply to my principal-only payment. I was given a BS excuse as to why that happened and tried to go ahead. Somehow, they couldn't find me in their computer. I related my previous experience there and the teller/manager tried to assert that what happened before probably removed my records from their data system. More baloney. UPDATE: On Saturday 9-27-18 we went to the Woodinville branch to make another 5-digit principal-only payment. There were 2 tellers helping a Hispanic woman withdraw cash. The personal banker declined to help us as we waited. He was abrupt. When we finally got a teller to see us I told her that we wanted to make a principal-only payment to our mortgage and handed her my Mortgage Statement. She went back to the Hispanic woman and then returned to us. She interrupted out service twice to speak in Spanish to the woman. Closing our service, she said, :So that's $xx,xxx to you Escrow". I said "No. Not Escrow, to Principal-only". She corrected it but this bank is either inept or sorely lacking in customer service practices. It is more than just one branch. She could not get a statement to print. I needed a printed statement with this outfit for obvious reasons, but they could not even provide that. The best I could get was her initials on a counter receipt. I can't wait to pay this mortgage off and be rid of this bank. Do what you want dear reader, but I would never do business here. ***UPDATE: I paid off my loan in 2020... at a Bellevue branch*** Also, I wont contact their customer service and let them attempt to phish information from me again. That would be a complete waste of time and a certain exercise in futility even if I trusted their customer service rep with my information.

Brianda Cruz Chavez

Friday afternoon and they only have one teller? Took over 40 minutes to run a simple transaction,I understand the frustration a long wait can cause, Brianda. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #8730 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim