Eberlestock

Jordan D

Outstanding packs and customer service. I've owned their gunslinger 2 for years and wanted to get a larger ruck for my military needs. I ordered a pack that I needed ASAP and Jordan took care of me to make sure that I got my pack quickly.

John Hanousek

Just picked up the new bino harness and accessories- incredible service down to the fitting. I shot a 3d course with it today and on the way home donated my Kuiu bino setup at the local youth store. Nice fit, low profile, quiet and rangefinder pouch fit my wider vortex well and was very easy to access plus much quieter than Kuiu. Storage options fit accessories such as calls, release, wind detector very nice. Great job on design!

Johnathan Cheek

Their brick and mortar store never seems to be open. I double check the hours and show up to locked doors and/or a hand written sign; what I don’t understand is this was the Saturday after a week of new product launches. You’d think they’d make sure doors were open. When calling the store to verify hours, it goes straight to VM. I was able to get a hold of a CS rep to ask about certain products, and also asked if they were open during the listed hours. He kinda responded like I was crazy for asking that question. The one time I caught the store open, i wasn’t greeted or asked if I needed help (I was one of two customers). The company makes SOLID gear, but retail store either needs to close, or have a hard look. I’d give 0 stars, but I love my F1 Mainframe.

Jeff Kerber

I have been wanting a high end backpack but wanted to try them on and talk to a rep but most of the high end packs are hard to find in brick and mortar stores. So i was excited when visiting a friend in boise to see this store. I went in sunday afternoon memorial day weekend and was the only potential customer in the store. The one employee said hi and went right back to reading a book with his feet on a desk while petting his dog. I looked at a few packs and gave him time to ask if i had any questions or needed help but he never got up from his desk/book. I thanked him for his "help" on my way out. For the price i would expect good customer service, but I got no customer service. I wonder if whoever signs this guys paychecks knows they are just giving their money away and not getting work back in return. I guess I'll be going with a mystery ranch instead.