Address: 5418 Kings Center Dr, Mason, OH 45040, USA
Phone: +15133989755
Sunday: 8AM–10PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–11PM
Saturday: 8AM–11PM
RSR R
My daughter and I stopped here recently at approximately 1040pm and the amazing employee informed us that they had just closed since she was the only employee. We were fine and understood completely, but she told us that she would still make us food. She made our food and gave it to us for free. She told us, she took care of it. She didn’t have to make us food and she could have charged us and but she didn’t! It’s people like her that make the world better!
Parthiv Kothari
Can I possibly get my money back. Terribly sad food and they give u less in ur to go box. Had to come back to an absolutely unapologetic manager D as she claimed to be. When asked her she simply said human error coz we got busy. That’s the biggest fun excuse I have ever received. Ordered more food and was charged an astronomical sum. Their number was not answerable after 18 calls, all but went to fax. This Taco Bell needs to go.
Alyna Hook
Pull in around 9:20 tonight to a line out the wazoo. Okay fine people want tacos too. So we wait for a good 20 minutes just to get to the sign and the guy says they’re closed now. The drive thru is set up that once you’re in, you can’t leave or get out. So we have to wait another 20 minutes to get through the line to leave. Go across to McDonald’s to watch them keep their lights on and hand food out to some cars. Why wasn’t I allowed to get my food?
Jerri Klein
Worst taco bell I have ever been too. The tacos had so much grease it came through the bag on the way home. Absolutely disgusting.
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Honestly this Taco Bell makes too much money from the large theme park nearby for management to come down on them. They are also aware of this and have had deplorable service for years. I have lived in the area for a decade now and try not to go to this store for the poor quality of the food, numerous missing but paid for items, and service quality worse than their food. I had a similar experience where I did make a complaint and never even heard back from them. There is another store on Fields Ertel, not sure it is any better but if I need Taco Bell I wait to be out of the area, or just get chipotle which is right next door.
Yes report it to the corporate office and I'm sure you will see a change.
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