Mid-Atlantic Federal Credit Union

Seth Troy

Mid-Atlantic is so far the worst banking relationship I've had in 40 years. In my experience, they combined a lack of product knowledge with inferior technology and fundamental disinterest in their customer. My favorite example, which represents my experience well was at the beginning when I attempted to refinance an investment property with them. Seemed simple. Their team spent a month working on the loan and the day before I was supposed to close, the informed me that they couldn't refinance investment property that had a HELOC on it. They knew there was a secondary loan on day 1 and their team spent a month processing my loan and apparently didn't realize how their own mortgage product worked. I made the mistake of going through with a separate pending HELOC application anyway and its been a surprisingly frustrating few years. I just paid $800 in closing costs to get the exact same HELOC elsewhere just to be rid of them. The sense I have is that these guys are focused on low-income, underbanked customers and are taking a dollar store type approach to their business.

S W

I went to the White Oak branch of MAFCU because I was in urgent need of Notary services. One of the employees stated I could not use their Notary because I did not bank with MAFCU. Notary services are a Maryland State service. I should not have to bank with MAFCU in order to pay a fee to use their Notary service. Judging from the reviews, MAFCU is the LAST institution of which I would be a member. However, I am a member of Navy Federal Credit Union, and I rate them with 5 stars.

James J Thibadeau

Repeated issues with this banking service. I have three business accounts and (just closed) a personal account. Getting anything accomplished in a timely manner is terrible. I will be closing the rest of the accounts shortly.

April Muzzatti

I put money in this account to hide it from myself. I was hoping the money would grow, however, they were taking $5 monthly from my account for over a year. I received no interest and lost some of my principal due to an inactivity fee to a SAVINGS ACCOUNT. The point was to save the money not pay $5 a month for them to hold on to it. Once I realized they were essentially stealing from me, I attempted to close the account via the online portal. They are currently given me a hard time about this as well. Apparently being logged in to a private account is insufficient evidence I am me. I simply zeroed the account and moved on. This bank is a joke.