Geek Squad

V man

Useless a holes. They demand I paid for the work they MIGHT BE able to do on my computer. $150 to flash the bios..... On a $4,000 computer, BUT THEY NEED THE MONEY FIRST

Danny T

"Best Buy Total Care" and "Geek Squad" is a incompetent fraudulent company that hires unprofessional third parties reported by the Best Business Bureau to install/ work and diagnose your electronics. In my experience i had four miss appointments with no call/show to come and diagnose my security cameras, never did a technician called to let me know that they where not coming, so here i am in my 6-8 hour window waiting for nobody to show up followed by an hour PLUS on the phone to get reschedule. When i finally had a technician come over the house to check the cameras, he told me that one of the cameras itself wasnt working i needed to contact Best Buy to get another camera, "ok like if I didn't know that" ..and the technician just left. So another hour and half on the phone getting transferred from Indian personal that could barely speak English to a other Indian personal that can barely speak English. They tried to give me another camera that was a TOTAL different brand, trying to convince me that it wil work With mines, when mines are hard wired 4K and the ones he tried to convince me to take where wireless and 1080P. Then i got transferred again and 40 minutes later the called got hunged up.

Patricia HERRING

The geek squad representative was very knowledgeable, professional and a beautiful personity.

Fred Brown

Was told by the Individual who set my appointment that they would be able to retrieve some video footage from my dashcam. Drove over 1hr just to be told that they could not retrieve video footage from my dashcam but the next option was for me to transfer everything from my cam to a disk, but also was told it would take 4 to 5 days to do it. Very disappointed and highly frustrated with geek squad