West Herr Chevrolet of Rochester

Category: Chevrolet dealer

Address: 3850 W Henrietta Rd, Rochester, NY 14623, USA

Phone: +15854494116

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–6PM

Thursday: 9AM–7PM

Friday: 9AM–6PM

Saturday: 9AM–5PM

Reviews

bob friedler

Sep 27, 2022

Wonderful place. Friendly staff

Tracy Parsons

Sep 27, 2022

Great service and friendly staff

David Hahn

Sep 24, 2022

My wife and I worked with Hunter and it was the best experience at a car dealership we've had. He took the time to go over our options and help us find the right car for us. I would highly recommend this dealership.

Joanne Insull

Sep 22, 2022

Perfect. Kept me informed and got an explanation of the work

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Questions & Answers

Do you offer courtesy vehicles when my car is on for service?

W Eno | Sep 29, 2018
Alex Griffith | Sep 29, 2018

Yes we do! We also offer courtesy shuttles that can bring to and from work or home.

Does everyone know that we offer new and pre-owned vehicles?

Clay Harris II | Sep 29, 2018
Renee,She her,hers Eberling | Jan 1, 2022

Yes

Do you have a collision center?

W Eno | Sep 29, 2018
Laurie Baerman | Sep 29, 2018

Yes

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Was anyone else scammed by these people i know i saw a few bad reviews on BBB

Victoria Okung | Sep 29, 2018
Clara Baker | Sep 29, 2018

No I have been there three times and have had a really good experience each time

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Does everybody know that O’Connor Chevrolet offers rentals to our service customers?

Corynne Augustine | Sep 29, 2018
Laurie Baerman | Sep 29, 2018

Yes

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Im sharing my experience with all social media and news outlets please share your scam experience w company or bad customer service

Victoria Okung | Sep 29, 2018
Josh Ranieri | Sep 29, 2018

I'm currently fighting them through bureau of consumer fraud!

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Why are the managers so rude and lacking of customer service skills?

Victoria Okung | Sep 29, 2018
Renee,She her,hers Eberling | Jan 1, 2022

They were not

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Does everyone know that we are the only dealer around that offers the Engines for Life warranty?

Italo D'Intino | Sep 29, 2018
Simba | Sep 29, 2018

No! Apparently

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What are the Covid safety practices like here?

Anonymous | Sep 28, 2022
Vernell Wade, Sr. | Sep 28, 2021

GREAT 👍

😂😂😂😂 do you give a zero star rating? "Let me just "fix" your car... Just for it to have the SAME exact problems not even 2 weeks later...." Sorry excuse for a shop.

Hope Custer | Sep 29, 2019
Ashley Peters | Sep 29, 2019

Have you been in contact with them? Every time I have ever gone I have left a happy customer with no issues. I would definitely suggest calling them and going back. The issue might be stemming from somewhere else but ultimately affecting the same problem. Wish you the best luck.

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Looking for part time driving as the courtesy driver ... available in am on Monday-Tuesday and Thursday’s...7-1pm any thing available?

Dan Charcholla | Sep 28, 2020
Deneise Whitty Jones | Sep 28, 2020

Have no idea but give them a call

Do they take drive up, my car just lost its breaks

Beth Watson | Sep 28, 2020
Deneise Whitty Jones | Sep 28, 2020

Yes

When does your service desk go on lunch because every time I call I always get sent to voicemail. I understand when plans for repairs change but I would like to know when those plans change. A quick call at the end of the day would work just fine.

Morgan Watson | Sep 28, 2020
Cedric “Savage” Adam | Sep 28, 2020

Generally most dealerships service desk and Parts department as well as technicians go on lunch at noon

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