Verizon

Category: Cell phone store in Topeka, Kansas

Address: 1920 SW Wanamaker Rd, Topeka, KS 66604, USA

Phone: +18008801077

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Jon Flippin

Sep 26, 2022

Verizon has treated me great as a customer for 20 years now. I have always been able to get any issues resolved quickly and professionally. Their customer service and coverage is the reason I'm still their customer today.

Kelsey Beel

Sep 24, 2022

Great experience! I was greeted with kindness right away. Outstanding customer service from both Sedrick and Ana. Because of them, I will continue to go to that particular store and am now confident with my decision to switch to Verizon! While I was getting things transferred, my mom decided to make the switch from straight talk to Verizon. Although that process was difficult (no fault of Verizon at all) they were very patient and helpful!

Kelly Ganieany

Sep 21, 2022

They have a good selection of phones. Unfortunately, it will take up to 2 hours to purchase a new phone. Be one of the first people in the door and try to avoid going on Saturday/Sunday.

David Freise

Sep 6, 2022

Went to the store cause my phone was trying to reload the Verizon software. Got a rookie who didn't tell me what she was doing. Just took my phone and started clicking. Wound up loosing a good portion of my apps. Had to reenter my user name and password nteen times. Find all my proof of purchase, etc. Etc. Asked the rookie for a quote on a new fold. She quoted a flip then forgot to credit my trade in Note 9. Several trips back and forth to her manager. Then two days later the Verizon software starts up again. Only gave me 25 apps this time. I'm still reloading the apps I need and hunting down receipts for apps I paid for. Really not to happy with Verizon right now. Have their everything plan paying 110 a month and still can't get to their cloud from my laptop. GRRR!

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Questions & Answers

What info do i bring in to the store if i want to upgrade my phone using the free upgrade since i was on a plan for the required amount of time?

Joel Wiegand | Sep 29, 2019
Finette Gress | Sep 29, 2019

You need photo ID and have permission to upgrade phone on your plan

Does Verizon have a "package" plan-----a land phone and a cell phone. At present time we have a land phone with Verizon, but need to get it "up graded" by end of year.

Ruth Swart | Sep 23, 2022
Jon Flippin | Sep 25, 2022

I'm certain Verizon will be able to provide you with a solution. I've been with Verizon 20 years and they have always come through and delivered excellent customer service. They go further than most companies to fix or correct any issues. They also work with you if you find yourself in difficult financial times and needing additional time to pay your bill but still need service. While some companies will also give you an extension, Verizon does it without making you feel like a peasant begging for stale bread! My hat is off to Verizon for setting the bar for what custo.er service is really about. The customer. Tha is Verizon.

Will the Topeka location take cash for a payment?

glenda sumner | Sep 29, 2019
Janice Manker | Sep 29, 2019

Yes

Can I pay a bill using a check at your location?

Barbara Bahm | Sep 29, 2019
Janice Manker | Sep 29, 2019

Yes. Very simple and if you run into any problem they'll help you. Very friendly staff

Read More

My phone doesn't ring but goes straight to voicemail. How do I change that???

Jerry Aday | Sep 29, 2018
Nicholas Blair | Sep 29, 2018

That's a question you need to ask Verizon. This is Google, all questions on here should be about the place

How do you get a cracked screen fixed?

W McCall | Sep 29, 2018
Aaron Pierson | Sep 29, 2018

Check out iscreen express at 708 s. Gage

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