Encompass Medical Group - Hickman Mills Clinic

Scott C

My health insurance directed me here, with multiple doctors accepting appointments (Cigna). Called, and was on hold for 15 minutes. When someone finally answered I get an "Appointments" and no doctors are accepting anyone new at this time. Have a nice day.

Cara Bray-Howard

The rudest workers at the front desk, they hung up on me several times and wouldn’t let me schedule an appointment paying out of pocket. 0/0 experience don’t go here if you’re a black woman.

E

My Doctor is amazing. However, that front desk staff and those medical assistants and lab techs have some of the most rude, nasty and disrespectful attitudes I have ever seen. Over the years I have seen the clinic take a decline. Customer service used to be wonderful, now it is non existent. The front desk girls just look at you weird when you walk in, they don’t even greet you. The lab seems unorganized and you will literally wait 1 hour and it’s only 2 patients waiting. It didn’t use to be like that. They need to tighten up. Thankfully I don’t have to go there anymore just received a letter in the mail that my doctors leaving that horrid place.

John Payne

Office staff is horrible, waited 30 minutes just to make an appointment then got nasty attitude from clerk.