Forma Dental

Melissa García

The best dentists and very good customer service

Abril Farias

I have always been afraid of the dentist. But as soon as I walked into FORMA my nerves slowly went away. Valentina the dental assistant was gentle in taking my X-rays. When Dr. Alves came into the room it felt like we had known each other for the longest. She is so sweet and knowledgeable. Sisi answered all my insurance questions and helped me schedule my appointments accordingly. And of course, when I saw Dr. Borges for my extractions I had zero pain after and my appointment was amazing! Truly recommend this entire team, they make you feel like family!!!

Geraldine F

I was a new patient, and EVERYONE in the office was so professional. Office staff was knowledgeable and very informative. The entire office was very up-to-date with modern equipment and it has such a pleasant environment. Dr Alves really loves what she does. I had a great experience and will be coming back regularly. One of the best!!

Juan Remos

I was referred to Dr. Alves by another dental specialist in the area. She is competent and affable. I am a physician practicing in Coral Gables with 18 years dedicated to the high end ,cash only clientele. I am very well aware that the supporting staff can drive away patients, no matter how good treatment results you get, because the staff offers the not up to par customer experience the doctor emanates. The front desk person is always the director of first impressions. Well, at Forma she ruins the experience from the moment she starts to talk, although she makes an effort to be nice, fleeting effort though, I must say. She appears sullen, and her approach is inappropriate, unfriendly and rigid. I decided to leave without service on my last visit even though they had made me pay it in advance. I missed one appointment before and I got penalized. After that it is the accusation: "we can never find you". An outright lie. I requested to see their oral surgeon for a tongue biopsy and had to leave back to my office after 55 min waiting because he was nowhere close to finish the previous case. But for sure they emphasize the urgency for you to be on time because the surgeon rents space once a week and he needs to perceive that they keep him busy. They canceled my dental cleaning in January and when I called to reschedule...no, there is no appointment in 5 months. This is a very competitive industry. The practice lacks the maturity to tend to the highest end patients who do not mind to pay extra to get the polite, welcoming, and engaging treatment they are used to. I hope Dr. Alves replaces her "first impressions director" with someone that can ease you in the dentist's office without being irritated from the minute you walk in. I would not recommend this office to anyone seeking excellent customer service.