TN Fireplace and Chimney

Traci B

Showed up on time, they were nice and professional. My only issue was that they their prices went up by $100 since last year and never thought to share this.

Walter Harlock

From the initial inspection to the final day of completion all the installers were polite and knowledgeable about their work and product. The wood stove looks great, not that I want it to get cold, but when it does we’ll be in great shape to meet it. Thanks again to those involved in the product and installation

Frank Cheshire

Great experience with TN Fireplace and Chimney. They provided professional, courteous, and thorough service.

Lisa Alfaro-Munday

The company came highly recommended to me by someone I trust and I was warned that it would be expensive. The first guy who came was personable, but treated me as though I was not able to understand what he was saying to me. He countered every question with, “I’m confusing you.” when in fact he was not confusing me, I felt that he was providing indirect responses to my questions. When he left, I did not have a great feeling or excitement for what was coming and actually was a little “let down” after the experience. Most of the information was a little vague and when he pulled out a tablet to show me photos, it reminded me of photos my mother received when she had a colonoscopy. What was I looking at exactly? What was it supposed to look like? What were my points of reference? Anyway, decisions were made. I accepted what they offered and was asked to pay thousands of dollars immediately without being given time to discuss with my husband or consider other options. It just didn’t feel “comfortable.” When they returned to do the work, I was extremely ill with bronchitis. I was weak, unable to breathe and could hardly stand up. Since they did not need my assistance, it was ok. One guy asked me if the possessions in my living room were mine. I found it an odd question, but I responded in the affirmative. He just looked at me so I asked if there was a problem. He then asked if that was the only fireplace in the house or if there were others. I only have the one. Then, he asked me if that was the one where they would be working. I replied, “yes” and retired to my room to lie down (as I said, and explained to them, I was very ill. They were perfunctory. That’s all I can say. The house filled with such an intense smell of paint/sealant/chemical that I had to exit the house and leave the front door wide open for at least an hour. I was coughing and choking and I was concerned for the health of my pet bird. It was that strong. They guy asked me how I was going to pay the balance and stated that the office would contact me. Contact me, they did! I returned immediately to bed and fell asleep. I was unable to talk, because I couldn’t breathe, so my volume was off. When I awoke, there were calls, voice mails and emails requesting money. One voicemail stated that I had not opened my email! First thing the next morning, as soon as I sat up in bed with the intention of reading the email and sending the payment, I already had more phone calls and voicemail. I blocked their phone number and made the payment. I hope they did a good job AND I sincerely hope I never need to interact with them again. I assume they met their obligations so, I will not say anything negative about the services they performed. Am I satisfied, I suppose. Am I happy, no Will I ever recommend them, no. Will I call them again, not if I can find another option. They are expensive, I was warned. They are not pleasant/personable or considerate. They will harass above the level of necessity, if the employee does not collect their money the moment the job is completed. Again, they are perfunctory. They did the job, I paid them. It was in no way a pleasant experience. I now have them blocked on my phone and text and I will not ever recommend their very expensive services to anyone.