AAA Allentown Insurance and Member Services

Ilya Vineyard

carlos reies came quick and is a great talk. does his job well and came quickly and helped in every possible way thnx carlos will definitely be using tripple a again.

Kathrin Smith

I called to plan/book a flight, after two calls and a few back and forth emails of me asking her to research other dates, times, carriers she treated me as if I was an interruption on her day. She kept steering me towards one particular airline even though I asked her to research others for best prices. When I found better deals on line and told her about them, she got huffy with me and told me to go with what I found. I pay my yearly dues for your expertise and for you to do your job, not get your attitude. If you don’t like your job, please leave and make room for someone else that may appreciate their customers!!! We count on you to give us information that we may not know, not to give you a hard time.

Richard Waters

2 separate times I needed a tow in this jurisdiction and both times it was a run around, about 6.5 hours for tow truck to arrive. To top it off, tow truck driver said I wasn't there, when a roll back never passed me. If you're in this branches jurisdiction and need a tow, you're better off calling a towing outfit yourself and paying for it. At least far enough to get you out of this jurisdiction.

A V

I've had AAA Premier for years - but today was absolute WORST experience with them! My rear tire blows/shredded on a very busy state highway during rush hour traffic. I barely made it to the side of the road - but am scared to death due to the high volume of speeding traffic. I contact AAA at 4:30pm and am told by 5:42pm a driver will be there. 6pm, nobody shows! I call them again and am told that THEY CANT FIND MY REQUEST?!?! I repeat the system generated number for my request that is literally on the order - and they can't find it?!?! So they place a new request for me, this one now not until 7:30pm?! 3 HOURS on a dangerous and busy highway, for a tow truck? The tow trucker driver called me and said that he was on his way to me org but then AAA called and canceled my order - sending him back home. But then once I called in asking for a status, they REsent him back to assist. This is not ok...and poor customer service.