Sears Appliance Repair

Senior Cyber Security Professional

Did not fix the problem. We lost so much food due to spoilage. Multiple calls and still no resolution.

ok hi ok

No solution provided, sold me a “warranty” that just so happened not to cover the “fix” they didn’t perform, no communication for 5+ weeks.

Se E

Broken glass cooktop - 1st repairman (Wahedy?) judged it defective and told us parts & labor covered by Sears Home Warranty. Different repairman (Sultany?) from AE/Sears came out weeks later to repair but immediately told us we would have to pay for the repair. We refused and he took part and left. Sears Home Warranty office confirmed it was shown in their system as covered and sent another repairman next day. Sears kept trying to get us to renew warranty. Next day the repairman called to warn us we would have to pay. We refused so he didn't come. Spent 10 hours on phone getting transferred and on hold over several days with Sears Home Warranty, with at least 4 different people saying repair should be covered by warranty. Finally the last person indicated that second repairman had later changed the writeup in their system to "customer damaged" and so they couldn't help us. Glad I didn't renew the warranty!

B

We had several appointments to have our washer repaired. We were scheduled for 8 in the morning, one would think this would be the first appointment of the day...evidently we were second on the list. The exact time frame was between 8 and 12. We checked in at 10 after not hearing anything, they told us the guy would be here at 11. 12 came by and we heard nothing new...so we checked in again. They said the job before was a bigger job than they'd anticipated so it took longer, but he's "on his way." At 1 they proudly told us that the technician would be there between 8 and 12 and then silence. We had to remind them that 12 was an hour ago. We checked in hourly. The call in number was for a location in India which basically was just an answering service that had a one-way communication system with the dispatch and scheduling capability. The Dispatch was unresponsive. We were promised a call back and received none. The technician was unresponsive. I expressed my concern for the technician since they hadn't called and the call center technician told me I was a terrible person. Eventually, they told me that it was too late for the technician to come out and we'd have to reschedule...FOR 3 WEEKS LATER. We'd already waited 3 weeks from setting up this first call. They blew off our call and then pushed us to the back of the queue as a result. This company is evidently a dumpster-fire and I'd frankly rather pay for service than have a warranty serviced by them again for the way they treated us.