Extended Stay America - Columbia - Ft. Jackson

mike castillo

The carpet was nasty. Bathroom had a mildew smell to it. None of the furniture was cleaned or sanitized. Had dead roaches under the recliner and behind the dresser. The entrance door to the room had huge gaps around it. Big enough for bugs could come into the room. Got out of the shower one morning and there was this huge cockroach. I will never come back to this place or even bring my family to stay here.

Steve

A lil dirty, not clean. Roaches everywhere, step on one in middle of the night, then getting out of shower, one crawling on sink. One in kitchen cabinet. I do not recommend this hotel at all

Jennifer Thompson

Fort Jackson ESA is amazing! We've been here a few weeks and it feels like our home away from home. We travel around a lot to different states and this is one that deserves 5 stars. The rooms are spacious and clean, the staff from management to cleaning is very nice, helpful, and amazing. The outside is also always clean and well kept which is a plus for my family and I. Would recommend to anyone doing any traveling.

Crystal Jackson

We booked in advance over the phone thinking that this hotel was actually on Fort Jackson, AND it was not!? I asked the lady at check in why it listed the hotel on Fort Jackson?.... her response, "I'm not sure why they have it listed like that!?" I asked if there was any type of military discount when checking in, the front desk person said "Yes, but you have to do it online, because I don't know how to do it. " Mind you we are retired and honestly thought there would be a bit more respect when it came to being located near a military base!? NOPE, not at all. We were told that if we needed fresh towels we had to bring the used ones back to the front and get new ones, so I'm assuming house keeping is a non existent thing at the hotel. Since we were simply using the hotel to sleep we did not complain, other than the fact that the AC unit wasn't working in our room at first.... thankfully the manager came over and was able to fix that for us after calling to ask over and over 4 times for assistance. Even after all that the room was BAD!? The room smells musty and moldy, they had a sheet on the bed, but it did not fit correctly, and the mattress cover had stains all over it underneath. Thankfully there was a nearby Walmart and I grabbed a set of sheets and blanket just so we could sleep without feeling completely grossed out. The refrigerator was working but covered in rust, ALL OVER IT!? The microwave was also covered with rust on the inside, needless to say, we did not want to use either one. The faucets in the bathroom came off of the wall when turning it off and on and leaked the entire stay no matter which way we tried turning it. "Complimentary" breakfast consists of muffins and granola bars sitting in a box on the floor in the office- entrance area. In my opinion this was far from being over $200 for 2 nights. Next time we attempt to book a hotel at "Fort Jackson" we will make sure that is where it is. We would not recommend this hotel. By far one of the worst hotels we have EVER stayed at. Horrible response from hotel management after my review. There is absolutely NO WAY we will ever return to this hotel.