Best Buy

Category: Electronics store in Glen Allen, Virginia

Address: 9901 Brook Rd, Glen Allen, VA 23059, USA

Phone: +18045151340

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Joseph Carlisle

Jun 22, 2022

I went to this Best Buy to have them look at my friends computer. When we called we set up an Appointment to see a Geek Squad representative. Went to the appointment and the representative just stated the reason the mouse wasn’t clicking was due to a bloated battery. I had opened up the PC prior to the visit and the battery didn’t look bloated. He basically shoved us out the door and recommended going somewhere else. If they could have just told us that over the phone we would have saved an hour going there and getting back. Total waste of time. The guy could have at least looked at the computer.

Gregory Tillis

Jun 13, 2022

As you can see from the pictures, staff coverage is not high on the priority list for this location. When we finally did get someone to help us, we asked for a laptop, she “looked” it up and assured us they had it, only to wait over 10 minutes to find out they didn’t have it. Overall not so pleasant experience. As I was ready to pay for my items, I noticed they have no “regular registers, the only option was one register at customer service! WOW!

S

May 24, 2022

Avoid Best Buy in general. The people on the phone direct you to the store, and the people in thr store say they can't help you and you have to call corporate. No one wants to help you. Two times I've come here and been refused service after making large purchases online and it being defective. Despite customer service specifically telling me to go to the store. Never buying from this company again. They are too big of a company to care, and seem to hire employees that don't either.

Sebasthian Ahumada

May 18, 2022

I visited the store yesterday to resolve a shipping mishap. Immediately upon entry the greeter/security directed me towards the help desk. At Customer Service I was helped by Sarah. She was friendly and absolutely essential with working out my concern in the quickest and simplest way possible. It's always reassuring to have capable and caring associates like Sarah help advise in the customer's best interest. I will be sure to return to this location for future browsing and product help

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Questions & Answers

can i get service for apple product here?

william laffoon | May 1, 2021
804DieselTech | May 2, 2021

Yes but they ship it off somewhere else. If you need a screen replaced I would check around tablet repair places way cheaper.

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Can you get a lg rebel 4 tracfone case?

Candice Stevens | Jan 26, 2022
Gay Small | Jan 27, 2022

They don't carry LG products in store. You would have to order online...

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What is better to receive refund for order that could not be canceled. Use return shipping label or bring to nearest store unopened?

4rostyman | Dec 27, 2021
Zachary Boswell | Dec 28, 2021

If you have a membership, it simplifies the return process. Also, you will find their online and phone customer care support able and willing to listen and help you. I myself prefer to return items in the store, especially if I am replacing them

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Do you sell USB Hubs for connecting my printer to my computer?

Mary Ann Graebner | Feb 25, 2021
Mark Harrison | Feb 26, 2021

Yes, but I would check local stock either online or via phone

Is the store open and can customers come in to shop

Kevin Damian | Feb 25, 2021
Robert Borter | Feb 26, 2021

Open but only curbside pickup for orders.

if I buy new notebook($1,000) will best buy transfer info from my old laptop for free?

douglas croson | Feb 26, 2020
Mike Godwin | Feb 27, 2020

No... the only thing the Geek Squad does free is warranty work if you purchase their extended warranty plan.

Do they sell Bose equipment

Lin Stalnaker | Feb 26, 2020
phil | Feb 27, 2020

Yes. They sell Bose headphones, Bluetooth speakers, and home audio products.

Can I place a order over the phone?

Sherri Kennedy | Feb 26, 2019
Dave Whitman | Feb 27, 2019

Not positive but very possible

Does Best Buy do Price matching

Karen Gutcher | Feb 26, 2019
Bryan Strong | Feb 27, 2019

Yes, and Michael Spence is wrong they will match internet pricing Amazon etc. Just not used or refurbished prices

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Due yall have coal minors daughter or sweet dreams on dvd

Dawn Bulheller | Feb 26, 2018
Keith Kellam | Feb 27, 2018

This a question best answered by Best Buy, rather than the Maps community. I suggest checking their website for local store availability of specific items.

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