McDonald's

Ralph Fournier

This restaurant has gone downhill since Covid. Staff is untrained and mostly unfriendly. Best to check your order before you drive off because there is often a problem with it.

Roxana M

Horrible service Caitlin was extremely rude. I ordered an iced caramel mocha coffee and waited within a very very slow drive thru. Whene I finally pulled up, I got a regular iced coffee. I told her it was made wrong, and she insisted that i didn’t order an iced caramel mocha…. In which I had the mobile order screen to prove it. She argued with me about it and told me she couldn’t make what I asked for because they didn’t have large kids for the whip cream to go on the cup. Instead of lying to me and making it look like ot was my wrong doing, she could’ve at least said that and offered my coffee to be in a medium cup.. but no.. instead she made what she wanted and thought she could get away with giving it to me and me driving off. She was so rude that I asked her for her name so I could call corporate , and she was rather proud to tell me her full name, and when she I said “ oh beautiful.. now I can call district” She said “ I am beautiful” Really ?? Very immature and definitely doesn’t know how to produce a line with coworkers. Staff was all over the place and needed help from a property manager to lead their employees. Not one that’s under qualified for mcds.

Lauren Gangi

If I could give 0 stars I would. HORRIBLE SERVICE EVERY TIME!!!! Honestly the mangers need to train their employees better and run the store. After sitting at the pick up window for 20 minutes i get my kids happy meals. Now this isn’t the first time it’s happened but a cheese burger plain is not a hamburger. Ask for my sauce oh we’re out not even bother to look just walks away from the window

James Fuller

I gave this place a real solid 20 chances. No matter the day, time, or crew, this place sucks. They will never get your order completely right. Multiple times I’ve had to wait in the parking lot or in the side line just to have then come out and ask what I had ordered 10 minutes later. They even did this twice once and still forgot about us I had to walk inside before they realized they hadn’t brought us any food or gave it away to the wrong people twice. Be prepared to WAIT, I have never gotten dinner here without waiting at least 15 to 20 minutes. Usually understaffed, definitely mismanaged. If you gotta have McDonald’s in Kennebunk, take the drive to 5 points in Biddeford and I guarantee you’ll save time and get good hot food.