Best Buy

Cassandra Sutherland

We walked into the store with the ideal of purchasing a TV today. The person pulled up the Internet for us to go look at T v's which we could have done ourselves and actually already had done before we came to the store. And then walks off to talk to a girl. We walked out. After we were in the car he comes out with this girl talking to her. Guess they didn’t want to make a se

R. Chris Palmer

Me and a friend walked in and looked around for what we were there for and ended up needing help. We seen this young lady employee walk across the floor and asked for help. She kept walking while saying "hold on." Now that would have been perfectly fine, if it wasn't for the way it was said and done. In fact, I and my friend could actually feel the negative Ora and it was all over the young lady employee's face. Made us feel as if we were a bother. We both acknowledge that. Unfortunately, this was not the last encounter with the young lady employee. Me and my friend ended up standing in line for help. No biggie. When we got to our turn. We spoke with the guy employee and explained what we were there for. I and my friend were asked by the guy employee who was helping us to come around to the side of the counter were he was standing to view the monitor and look at the items we wanted. He then stepped away to get the items. While we waited. Another employee, guess who, yes the youg lady employee from before, approached us and rudely told us we weren't supposed to be were we were and to go back to the other side because she needed to use the monitor for another customer. I tried explaining, that we were asked to stand there and the person who was helping us went to get something and was using that monitor with the information pulled up for us. Now if there were no other monitors she could use. I would understand why she needed that one that was being use for us. But there were at least 2 others she could have used. In fact, she was actually using one of the other monitors while we were on the one we were using. She then said to me, move to the other side. I need this this one. And was very mean and rude in the way she said it. Now my Friend is very quiet, very reserved. But the way the young lady employee said what she did. Made my friend say something to her. I was shocked my friend did say something, but I understood why. The young lady employee was saying things like, " aren't you an adult?, how old are you? In a very condescending manner. I just kept repeating. Customer service please, while she was asking how old I was, over and over. Lol. It's funny now. But it wasn't then. I must say. I was totally embarrassed. My friend was very upset which is very seldom. When the guy employee came back. He actually told her to stop and move away. Then took me and my friend up front. In fact he was apologetic and gave me a discount on one of the items I was purchasing. To sum it up. I and my friend were customers. We could have went to Target or Walmart for what we purchased. We chose BestBuy. So we should have been treated as if we were appreciated and valued. Not as if we were being done a favor. This is not the BestBuy way. I know. I shop BestBuy often. I have a BestBuy credit card for God sake. Although it's not BestBuy's fault, one of there employees didn't display customer service. I still have to give 1 star. This rating is for service. The guy who actually assisted me was cool. But the way the young lady employee acted. Was unexcusable, very unprofessional, and very embarrassing. I shouldn't be left to feel that way when I'm spending my hard earned money.

Anant

Things are always arranged well but I think they need to upgrade their camera section. Staff are professional and nice.

Mustafa yousif

More than 30 minutes infront the electronic disk waiting to get help buying from them. The electronic desk supervisor just zero experience supervisor to assist Best buy customers. I cant understand why Best buy are hiring non experience employees and they don't care about customers waiting time. Just zero experience Bestbuy employees.