Spring Hills Cherry Hill - Assisted Senior Living Facility

Linda Goodstein

My parent is 86 and has lived there nearly 9 years. DO NOT MOVE IN THAT PLACE!!! I DON'T CARE WHAT LIES THE SALESFORCE TELLS YOU. There is a revolving door for staff and now, residents who just moved in 6 months ago are moving out and! There is 1 person in charge of the whole facility that holds 125 residents, including what they call, a memory unit. They have just lost their director of nursing care after only one year, and the before, and the one before. That doesn't even count a 2 person recreational dept that just hired 6 enthusiastic staff? They lost her after chef and the servers never worked I a restaurant or diner before! Residents who are blind or hard of hearing are NOT accommodated, food is hard, sallty & 1-2 hours from entering the old restaurant they kept, but only use half, cold or uncooked food. "Emergency GPS locator pendants are NOT GPS. They sometimes go to a computer system and they have 15 minutes to respond and try to find where the residents are. Then it goes to 2nd level, then 3rd. I had to call for a half hour to the front desk to find a nurse or anyone at 9 am during the week, to finally go to see that she was unresponsive and had fallen on the floor in front of living room recliner and I later found that the day before, when I noticed she was a little off, I asked the nurses to check on her through the night, only to find her on the floor 24 or more hours later. They couldn't even find out which hospital to send her to and by the time I reached it, they had sent her to another hospital. Horrific, nightmare of dirt, no proper response to families AND residents, including not send updated covid or ANY information their app they don't know how to use for the past 4 years! She's currently looking into moving a few miles away, to where her ew frien is moving. There Isa waiting list and this person just put her small deposit down. Not thousands of dollars. They haven't painted her apt in 9 years until last month, when they hired 2 maintenance men that mostly work on weekends and become the MANAGER ON DUTY during their shifts so the company doesn't have to pay for that and they rarely tell the families anything anymore. 9 years ago, that's what you'll see on the website and what you'll hear when you call to get in. They're spending money for new carpet in their many vacant Apts while my loved one has to beg and nearly lie to get someone to paint where her wheelchair has been rubbing along the walls. Do NOT MOVE IN!!!

andrea schork

Just like any other place you have to keep on top of them especially if your loved one is in memory care. Most employees are wonderful and understanding, and then you have some that are ignorant and unfriendly, not to the resident, just to the family that is visiting. If you are planning to send a loved one here, you have to keep on top of them, visit frequently, and come in at random times to see what's going on. I know that they are making do with what they have, but for the price we pay it should be better.

Meah Roberts

I love working with Spring Hill It has Thoughtme stuff I never new before❤️

Emmett Hall

If it were possible to give this place more than five stars I would! The Spring Hills staff went above and beyond to make sure my great aunt's move-in process seamless and most importantly, making sure she felt right at home from the second she got there. We were blown away during the tour; the place was spotless, the food looked great and there was a strong community presence there. Bravo, Spring Hill!