Kay Jewelers

Category: Jewelry store

Address: 187 Turnersburg Hwy Ste. C, Statesville, NC 28625, USA

Phone: +17048720333

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Glen Curtis

May 5, 2022

If you have a warranty claim, you best have all your ducks in a row, don't be one day late on the inspection or you will pay. I have a wedding ring 8 months old and lost 1 stone and multiple loose ones. I do not recommend kay jeweler to anyone. 👎

Gary Shade

Nov 28, 2021

Staff very helpful

Eileen Dowell

Aug 25, 2021

The entire staff there is amazing! Everyone is super friendly and willing to help out whenever I go in there. Always an enjoyable experience! Will always recommend this location!

Robert Pinkston

Oct 27, 2020

EVERYONE at the store (over the past 18 months I have shopped with them) has been incredible! They have gone out of their way to provide excellent service and I honestly wonder how anyone would give the staff a low rating. I have observed them working with other clients in the store and never sensed anyone not being served in an authentic and respectful manner. It is not for me to judge the accuracy of another persons experience but I can only encourage people to shop the store with a realistic expectation of the cost of jewelry and be willing to educate yourself....that in itself will help your jewelry buying experiences to be more pleasant.

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Questions & Answers

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 29, 2022
Kay Jewelers | Jun 29, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Does Kay do jewelry consultations?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay repair watches?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay personalize existing jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay engrave jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can professionally clean jewelry for free.

Can Kay repair a ring?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can Kay do custom jewelry design?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 30, 2022
Kay Jewelers | May 30, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Dose Kay repair jewelry not sold at Kay?

Donna Powell | Sep 28, 2019
Michael McKellar | Sep 28, 2019

Not if you're related to a law enforcement officer!

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