Brownlee Jewelers

Nick Ward

Had a great experience at Brownlee Jeweler's. Medhi was very pleasant to talk to and easy to work with. Highly recommend! Made my service very simple with removing watch bands and it fits great.

Vincent Cowen

Next day service on my battery replacement. Mehdi Motavassel was friendly and answered my questions. Watch was ready when they said it would be and the pricing was very fair.

Keith Greene

I brought eight watches to Brownlee Jewelers that all had various issues with them and the Assistant Manager Mehdi took great care of me. He was very professional, courteous and most importantly, he took the time to explain the technology of the watches and refreshed my memory on how they operated. I am now a forever customer.

S O

When I went into the store to pick up my repair, the store clerk asked me to remove my baseball cap. I try to look presentable at all times, but was in a hurry and did not have time to fix my hair before leaving home, hence the hat. I explained that I was just picking up a repair and the clerk told me that I would have to leave the store if I refused to remove my cap for safety reasons. I am not sure what sort of weapon he thought I had hidden under my tight fitting hat. I was not even wearing a mask which would have been a better option if I were there to rob the store. I was told that those were the rules and I told him that this is the last time I would be shopping in this store. I was made to feel like a common criminal not like a valued customer. Sometimes a little common sense goes a long way. I suppose once I removed my hat, the clerk felt completely safe and never contemplated that I may have a gun in the purse I was carrying. Perhaps Brownlee needs to reconsider their "rules" before running off other customers. And by the way, my bracelet was not repaired as initially requested - with the same store clerk.