AT&T Store

Jesse G

9/16- Don't reply to my review asking me to contact you if you're not even going to reply to my email! My bill went from 140 a month to 400 a month!!!!!!!!!! I said "NO" 5 times when offered watches... finally gave in so they'd shut up. Simple upgrade/trade from iphone 11 to 13. Signature forged!!!! This place is a joke. Been on the phone over 2 hours with at&t and finally getting this escalated to higher management. Been with them over 15 years.... just lost a customer! Will be contacting a lawyer about this fyi.

Curtis Caudill

Did a trade in deal for a new phone. They give you 30 days to transfer everything. I called the store 2 days before my expiration because I have a ton of crypto wallets and was worried I missed somthing so I called the store. One of the store associates told me a few extra days wouldn't be a big deal. So I tried to turn it in 3 days after the expiration date. I was told I couldn't and got stuck with the full bill with no credit. I called customer service and spoke to about 6 different people over several hours. All of them told me the store associate shouldn't have done that. They didn't care that I've been a loyal customer for over 10 years and have spent over 25k with them. I'll be leaving as soon as I can. They will get their money for the phone but my service and loyalty is gone. So you'll lose 25k over a the next decade to get your 1k now.

eleana rosalez

Corey Johnson really went over and beyond to help me if I could I would give more than five stars the Ensley store is very very competent and professional

Lewis M Jones lll

Wow . I am so excited to be able to do this. Carrie is so special. She has helped me with my mobile needs and I am delighted to have her do all the things that will make my AT&T experience continue to be the best. I also observed that not only was she quite helpful for me, she was the same way with all of her other customers. She is the best and will continue to be an asset for AT&T. Lewis Jones 2/18/2022!!