Walgreens

Caroline Lund

The staff here are always rude, unpleasant and inefficient. I found myself at the drive through FOUR different times in one day due to their lack of communication and organization. The first man told me to come back in an hour so I did. When I arrived later a woman said they only had one prescription ready and that I “should be upset with my doctor because she didn’t include instructions.” She told me to “call them myself” to get directions on how to take the medication, she then slams the phone down and just leaves. I come back again later after I called my doctor and then they called them-like they told me to. Then the same woman tells me to move because I’m holding up the line (this is after they told me to circle back and get back in line!). I come back later and deal with yet another person who starts to defend the behavior of the other pharmacist. I kindly tell her I just need my prescription and ignore the argument she clearly wants to have. I felt like I was in the twilight zone. I was literally disgusted leaving that pharmacy after the way they treated me-and this isn’t the first time. I’m not sure why I’ve continued to go there for 7 years. And the fact that I am writing a review about a pharmacy tells you something :)

Eric K

7.26.22- I am not sure what has happened to Walgreens or if they were always such a horrible pharmacy. This location of Walgreens continues to deliver the worst in customer service. I have been using this pharmacy for 2 years and they have all my co-pay cards in their system, yet every time I go to pick up my prescriptions it is this long wait while the pharmacy tech fumbles thru the system trying to find my co-pay card!!! This time I even called the day before picking up my Rx to make sure the co-pay card was applied, yet it was not. The pharmacy staff is so sadly unorganized, inefficient, unprofessional and rude. A customer shouldn't have to hold the pharmacy staffs' hands to get anything done! THANK GOD I am getting new insurance soon that utilizes CVS Pharmacy! I hope to never darken the door of Walgreens ever again and I hope they finally reap what they sow and go bankrupt and close!!! FYI if you read any positive feedback about this store it is most likely fraudulent and "FAKE NEWS!" This store has the worst pharmacy I have ever seen. Since I have lived in Lexington, one employee utilized his knowledge of my medications in an online forum to harass me- HUGE HIPAA violation and just last week when I went there for my COVID booster they refused to give it to me even though my doctor called it in and I asked to speak to them in private in the back room where they administer shots. The staff wanted me to reveal my PHI- private health information in front of a lobby of people- another HIPAA violation! Now this morning when I called to check on a prescription the rude girl I spoke with said it needed PA- prior authorization and I said I have been waiting on them to get it for over a week- as they always have in the past. I used no foul language or negativity towards this employee, but she just hung up the phone instead of doing her job! Horrible, horrible place!! Do NOT trust the employees to be professional or to keep your PHI private. I am already asking my doctor to send my rx elsewhere.....BTW don't think Mike the head pharmacist will be of any help as he enables his staff to be incompetent and unprofessional! I am ashamed for all of you! Please look for other jobs perhaps stocking shelves where your lack of ability in dealing with the public will be appreciated.....

Morgan Cross

Very unprofessional and not good with communication

Scott Beck

They never answer their phone, so I always have to go there in person for any inquiries or to be sure they are going to have enough meds to fill my ongoing monthly prescription. They don't seem to care about their customers.