La-Z-Boy Home Furnishings & Décor

Shirley K

In January of this year, 2022, We went furniture shopping for a house we were building. We were approached by Syed who slyly convinced us to trust him. By this time as I am writing this 1 star review, We have found out what a CROOK Syed has been. How he lied to us and took advantage of our ignorance in trusting a "salesman." Syed has refused to stand by his word of "no penalty if we change our mind" and now the store has refused to refund us our $1700. We asked Syed severally if there was any penalty for changing our mind at any time about the purchase. He repeatedly said NO and told us we could change our mind even up to delivery and they'd take the furniture back no penalties. YEP Well, he did a 180° switch on us. Due to building delays, shortages and personal incidents in our building process, we reached out to Syed in April and told him we couldn't continue with the purchases. These items were all back ordered by 1 year and 90% of them weren't available at the time. He pretty much told us our issues weren't his concern and we should let him know when they can deliver the items we no longer needed/wanted, 8+ Months away). He tried to convince us we ordered custom pieces which is a LIE. 80% of the furniture we selected were from 3rd party vendors that are also carried by other stores. Nothing we ordered was customized, only extra pieces. We have made numerous efforts to speak to the general manager and owner to no avail. Syed made promises to the hearing of my entire family who was with us that day. How you treat people says a lot for a business and for a Store Manager to be this dubious, I am extremely shocked and traumatized by our entire experience. From looking for help to rectify this issue amicably, I have found this to be a common practice amongst LazyBoy stores. Please search FB groups and read the low star reviews before making purchases with this store or any LazyBoy. I never thought this would be our experience with their "4" star ratings on Google. We have decided to file a claim at the county small claims court.

Sandra Caroland

I purchased an expensive leather recliner with power foot lift and recline in 2020. I also purchased an extended warranty, which unfortunately I have had to use 4 times. In the past my recliner lasted for years without needing repair. However, the quality and workmanship are sorely lacking in my current recliner. Currently, I am trying to reach the service department again, as the power mechanism is no longer working properly again. Would not recommend purchasing from La-Z-Boy.

JanB 203

I was very impressed with Syed. He took a lot of time with us and it was obvious he was very knowledgeable and not pushy. He gave us options and I really appreciated it. I will definitely recommend Syed and Lazy Boy.

Marilyn Massey

Jessica was very professional and easy to work with. She had lots of good design ideas