U-Haul Moving & Storage at Florin Rd

Kelly Mcmillian

August 17th I purchased and paid for a hitch and installation and was scheduled for the install August 25th. August 24th we received a voice message that the installer had Covid and we were rescheduled to September 1st 1 pm. Well at 10:30 this morning[sept 1st] we revived a text saying we can get you in tomorrow which is September 2nd. After calling because I’m annoyed now the person on the phone could only say “the big bosses are here I’m not sure what’s going on with cleaning up the schedule” but they could definitely do it tomorrow. What kind of customer service is that? My days were planned around these “appointments” my time is just as valuable. Complete disrespect. Don’t you have more than one person who installs these things if not you should think about it. Update: I arrived at 9 this morning 9/2 for the install only to be told the time was 11:20 needless to say I wasn’t happy however a gentleman said I’ll take care you this is my store l. So the hitch is being installed and I have modified my rating to a 3. It appears to be very busy and not enough staff this guy is all over the place trying to take care of customers. Look at hiring more staff is my suggestion someone who can keep this place running like a clock.

Gina Pascual

Waited inline 40+ mins to get helped

nikki bell

The ubox system is a joke. Told me a day before a move to Texas from Cali that there are none available. No reimbursement no discount nothing I’m losing over 5000 worth of stuff

Mandy T

Brake Controller Installation: I was in a serious time crunch where it was Friday and I had to pick up a travel trailer on Monday but my auto dealer had not installed everything I needed. I had a harness but no brake controller. I needed one ASAP but everyone's schedules were packed out for weeks. When the Florin Uhaul manager Victor heard my plight he made room in the schedule to help me that weekend. I don't know what I would have done otherwise! Thank you to Victor and the Florin Rd crew!! Note: This location is always very busy. The staff hussles hard to help folks but they can only work so fast. You should expect to be in line for a while when you come in. You'll also get great customer service once it's your turn.