Verizon

Category: Cell phone store

Address: 2218 Matthews Township Pkwy, Matthews, NC 28105, USA

Phone: +18008801077

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Carmen

Sep 18, 2022

i went in to get my screen protector on and to buy a new phone and the second we walked the person made a face and brushed us off rudely. after waiting for a bit we just decided to just ask to buy the screen protector and she didn't give us option or even tell us pricing, so no effort what so ever. i get home and the protector is a $20 dollar amazon protector that i had to pay $60 for and its not even worth it. this store used to be more professional but customer service and the people are overall just rude. be kind its not hard.

Lora Romeo

Aug 11, 2022

Pleasant and helpful employees. The gentleman helped me retrieve all info after I inadvertently reset phone to factory settings!

LJJJ 22

Aug 5, 2022

If there was a 0 this would be it. After more then 1 bad experience at this store I can truly say this store has terrible customer service. I went in for an issue and the manager here told me call customer service. For every question I had he said I had to call bc they could do nothing for me in store. He did not even give me options. Just said nothing we can do for you. Even if you can’t help at least be nice to your clients. I’m sure if I was adding new service he would’ve been happy to help. I work for one of the biggest company’s in the US and I would neverrr treat a client this way. Unacceptable. I will be changing if my services over to another provider as soon as possible.

Там Тут

Aug 4, 2022

very bad unprofessional service, the manager does not want to deal with problems, gives a phone number and mail and says write there and call, he does not offer any help. I do not recommend anyone to visit this store.

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Questions & Answers

Is the Matthews store open for problem solving?

Terri Apergis | Sep 26, 2020
Mo H (Monie360) | Sep 26, 2020

Yes, make sure that you wear a mask because they will not let you in without one. You also want to make an appointment

Is there a direct number for the store??

Aeisha Prude | Sep 5, 2022
Jonathan Tucker | Sep 5, 2022

Nah. They send you to a automated system. They not picking up because most of them be working with customers

How do you get help by talking to a human agent?

Judy Hinson | Feb 28, 2022
Sandy ridge | Apr 29, 2022

What’s the best time to get help?

can I make an appointment

Chris Kotrotsios | Sep 27, 2018
Tesfu Bogale | Sep 26, 2020

Appointment

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I am a Verizon customer ... I just bought another iPhone due to water damage ...Bc of the small window of time I have ...I am having trouble setting up my email account ...can I rely on your help if I come into your store?

Hanora Theresa | Sep 27, 2018
chris macleod | Sep 27, 2018

They will help you but being its email issue they may not be able to as the email is not there product

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