CottageCare Lake Norman

Category: House cleaning service

Address: 19925 Jetton Rd Suite 101, Cornelius, NC 28031, USA

Phone: +17045278801

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Kathy Auger

Sep 20, 2022

We have used Cottage Care Lake Norman since it first opened. You can always count on a thorough and efficient cleaning on your preferred schedule. Thanks for today Louisa!

Christopher Lee

Sep 8, 2022

We have been using this service for several months now. They are very attentive and even add some special touch. I will have to say that Lynn went above and beyond! We will very much be continuing service!

Noah Kuxhausen

Aug 29, 2022

I have had the pleasure of working with Cottage Care Lake Norman for over 2 years and each and every experience has been fantastic. Rayann, Morgan, and Kim came right on time, quickly but efficiently cleaned my space, completed a walkthrough with me to ensure everything was completed, and guaranteed that I was satisfied with their service. I highly recommend Cottage Care Lake Norman for any residential or business cleaning needs.

Ally Edwards

Aug 18, 2022

We’ve used Cottage Care several times and are always happy with our experience. They’re very flexible, customizable, and affordable! We had Morgan for our last cleaning and not only did she do a thorough job, but she was very friendly and courteous to our baby and pets. Would definitely recommend!

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Questions & Answers

Do you check your products? If I have an allergy?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

All of our cleaning products are non-toxic and eco-friendly. We can certainly do our best to accommodate specific health conditions if you alert us before your cleaning.

What is your breakage and loss policy?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We believe in 100% transparency. If we accidentally break or damage something, we will let you know immediately, and do whatever we can to make it right.

If I am not satisfied with my cleaning, is it easy to get a refund?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We want you to be happy with every cleaning so we offer to come out and touch up the cleaning, offer a discount off the services or a free cleaning to make it right.

If I want cleanings on a regular basis, is there a discount?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

Yes! The more frequent the cleaning the more significant the discount.

How do you calculate your cleaning costs?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We have a sophisticated proprietary pricing system that calculates prices based on rooms to be cleaned and the size of the home.

Do you charge per hour?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We prefer to give you a set price for a completed job that we can quote you right over the phone. We can give you an hourly cost if you have very specific cleaning projects but we have a 4-hour minimum on those services.

Do you provide green cleaning products?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

All of our most commonly used products are eco-friendly and have been since day one here at CottageCare. Oven cleaner is the only product we use that we have not found an eco-friendly alternative for.

Do you use EPA-registered disinfectants?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

Yes, we use Ecolab products which are widely used in the restaurant and medical industry.

Are you careful about keeping your garbage and recycling separate?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We take out trash in the home and place it in your trash bin. We will not take out recycling.

Can I schedule a last-minute same-day cleaning?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

We can sure try! We often have gaps in our schedule and will do our best to accommodate your last-minute scheduling needs.

Is it ok if I have pets in my home while the cleaning service is happening?

CottageCare Lake Norman | Mar 30, 2022
CottageCare Lake Norman | Mar 30, 2022

Absolutely, we love pets! We just ask if your pet is aggressive in any way that you consider putting them in a crate or a separate room.

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