Club 24 Concept Gyms

T

Read before you join, your contract is subject to change. Gym Staff is rude, specifically the manager Kyle, and Club 24 Middletown (or maybe all of them) do not honor the contracts you sign with them. I signed up in November 2021 for an orange pass for 2 years because it offered 1 free guest after 5am (yes 5am!) which I thought was a excellent deal. I go with my fiancé most morning at 6:30am so we can get to work on time. I got a call this week which said they would now charge me $25 every time I brought her before 7am. When I explained I had a 2 year agreement, which I paid for up front in full, their solution was she comes to the gym 30 minutes after me or we go after work. I asked to speak to the owner and the manager said the owners would not speak to me. The reason for this is because now, with their new schedule changes, no one would be at the front desk to sign her in and have her sign a liability waiver. Keep in mind that she has been coming in for the past year with me and has been signing the waver……on an iPad. When I asked if she could just sign the waiver digitally to resolve this issue and honor my contract they said they could not do that. No integrity in honoring their members contracts/ agreements or understanding that coming in a half hour later means someone would be late for work and some people cannot go to the gym after work. I was made out to be a crook or a Nuisance for simply asking they honor their agreement. I would be happy to remove this review if they call me back and honor their agreement.

Julia H

Did the one day free pass with a friend who's a member (months ago) and have gotten non stop calls and text messages from this gym since. Even when I block the number, I get a call from another one. Avoid this place unless you're positive you want a membership with them-otherwise they'll harass you.

Dan Hamilton

Super clean and well maintained gym. The staff is incredibly nice and has so much knowledge with their fitness. Kyle is the best manager this place has seen and I will definitely be staying her for the long term.

Taegan Murphy

Absolutely ridiculous. 2 years ago I cancelled my membership. Got a call today saying my payment is past due, even though I was told in person that my membership was cancelled. So I have not only been getting charged this entire time, but now they expect me to pay a late fee before they can “officially” cancel my membership. Should have listened to the comments saying they had the same issue. Don’t recommend signing up for this place unless you want to have a headache when you try and move. Sketchy business with sketchy management.